OneDrive Error Codes

How to Fix OneDrive Prefetch Failure (Render List Data Stream) Error

Huda Qurayshi Sep 28, 2026 869 views

Question details

Users are encountering a 'Prefetch Failure' error message when attempting to access their files or load data streams on Microsoft OneDrive.

How to Fix the OneDrive Prefetch Failure Error

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Accessing OneDrive files or folders via a web browser.
Observed behavior: The system displays a 'Prefetch Failure (Render List Data Stream)' error, preventing the user from viewing or loading their stored files.

Before you start

Ensure you have a stable internet connection and your Microsoft 365 login credentials handy before troubleshooting this error.

Solution 1Recommended

Clear Browser Cache and Test in Private Mode

Resolve temporary browser glitches and rule out extension conflicts that might be causing the prefetch failure.

Often, corrupted cookies or a full browser cache can interfere with OneDrive's ability to render data streams correctly.

Clear browser data

Open your web browser's settings menu, navigate to the privacy or history section, and choose to clear your cache and cookies.

Open a private window

Launch a new Incognito or Private Browsing window to temporarily disable extensions that might interfere with OneDrive.

Log back into OneDrive

Navigate to the OneDrive website in the private window and log in to see if the files load without the error.

Clear Browser Cache and Test in Private Mode

Check Service Health: If the issue persists, visit the official Microsoft Service Health status page to check for any ongoing server outages affecting OneDrive.

Solution 2

Verify Your Microsoft 365 Subscription Status

Ensure your account is active and hasn't been restricted due to an improperly provisioned third-party subscription.

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Frequently Asked Questions

What does 'Prefetch Failure (Render List Data Stream)' mean in OneDrive?

This error generally means the OneDrive web application was unable to properly load or render the list of files and folders from the server. This can be caused by browser cache issues, temporary Microsoft server outages, or account restrictions.

Can an expired subscription cause OneDrive connection errors?

Yes. If your Microsoft 365 subscription expires or is flagged as invalid (which is common with unauthorized third-party sellers), Microsoft may restrict your account, resulting in connection or rendering errors in OneDrive.

How do I find out if Microsoft OneDrive is currently down?

You can verify the status of OneDrive by visiting the official Microsoft Service Health portal. If there is an active incident affecting OneDrive, you will need to wait until Microsoft resolves the issue on their end.

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