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How to Fix OneNote Cached Credentials or Refresh Token Expired Errors
Question details
Users are unable to open or sync notebooks because OneNote displays error messages indicating that cached credentials, authorization codes, or refresh tokens have expired.
- Product
- Microsoft OneNote
- Device & OS
- Windows
- Scenario
- Attempting to open files after signing in with a work or school account and selecting the 'This app only' sign-in option.
- Observed behavior
- OneNote prevents the files from opening and repeatedly prompts the user with expired token or cached credentials warnings.
Ensure you have your correct work or school account credentials handy, and verify that your device has a stable internet connection before proceeding with the troubleshooting steps.
Uninstall OneNote for Windows 10 and Use the Current Desktop App
The 'OneNote for Windows 10' application is deprecated and frequently experiences token sync issues. Upgrading to the current OneNote desktop application resolves authentication conflicts.
Microsoft is phasing out the built-in OneNote for Windows 10 app. Transitioning to the unified Microsoft 365 desktop version ensures better compatibility and prevents recurring token expiration errors.
Open the Windows Start menu, search for 'OneNote for Windows 10', right-click the application icon, and select 'Uninstall'.
Visit the official Microsoft Store or your Microsoft 365 online portal to download and install the current OneNote desktop application.
Launch the newly installed OneNote application and sign in using your correct work or school account credentials.
Try WPS Office for Seamless Document Management
If you are frustrated by recurring Microsoft 365 sync errors, authentication issues, or subscription limitations, consider switching to WPS Office. It provides a lightweight, comprehensive office suite that empowers you to manage your documents effortlessly.
- 1. Download WPS Office: Visit the official WPS website and download the free installer for your operating system.
- 2. Install the software: Run the downloaded installation file and follow the on-screen prompts to set up the office suite.
- 3. Open existing files: Launch WPS Office and directly open your existing Microsoft Office files without worrying about formatting loss.
Frequently Asked Questions
Why does OneNote say my refresh token has expired?
This error usually occurs when the authentication token granted by your organization's server expires or becomes corrupted. It is especially common in the deprecated OneNote for Windows 10 app when using the 'This app only' sign-in option.
What is the difference between OneNote for Windows 10 and the standard OneNote app?
OneNote for Windows 10 is an older UWP application that Microsoft is actively phasing out. The standard OneNote app is the full desktop version included with Microsoft 365, offering more robust features and reliable synchronization.
Will I lose my notes if I uninstall OneNote for Windows 10?
No, your notes are safely stored in your OneDrive or SharePoint cloud account. Once you install the current OneNote desktop app and log in, your notebooks will sync and download automatically.
