Outlook Error Codes

How to Fix Outlook Error 2002 When Adding an Account on Samsung

Phi Hung Vo Oct 10, 2026 869 views

Question details

The user is unable to add a personal email account to the Outlook app on a new Samsung device due to an authentication or setup failure.

How to Fix Outlook Error 2002 When Adding an Account on a Samsung Phone

Product: Microsoft Outlook
Device & OS: Samsung / Android
Scenario: Adding a personal email account to the Outlook application after transferring data to a new Samsung smartphone.
Observed behavior: The Outlook app displays a 'Something went wrong' message accompanied by error code 2002 and error tag 9hehw.

Before you start

Ensure your Samsung device has a stable internet connection and that you know the correct password and any two-factor authentication (2FA) requirements for your email account.

Solution 1Recommended

Clear Outlook Cache and Data

Clearing the app's cache and data removes invalid or corrupted login tokens that may have been transferred from your old phone.

When you use tools like Samsung Smart Switch to transfer apps to a new phone, residual cache files for Microsoft Outlook often carry over. These obsolete tokens can prevent the app from properly authenticating new login attempts, resulting in error code 2002.

Open Device Settings

Navigate to the 'Settings' app on your Samsung phone and select 'Apps'.

Locate Outlook

Scroll through the list of installed applications and tap on 'Outlook'.

Access Storage Settings

Tap on 'Storage' from the application information menu.

Clear Data

Tap 'Clear Cache', then tap 'Clear Data' at the bottom of the screen to completely reset the application.

Restart and Retry

Restart your phone, open the Outlook app, and try adding your personal email account again.

No Email Data Loss: Clearing the app data will log you out and reset local app preferences, but your actual emails are stored on your provider's server and will not be deleted.

Solution 2

Switch Networks and Reinstall Outlook

Network restrictions or a glitched installation can cause error tag 9hehw during the account setup process.

Solution 3

Verify Login via Web Browser

Confirming your credentials in a browser ensures the issue is limited to the app and not a broader account lock or 2FA problem.

Free Microsoft Office alternative

Manage Your Documents Seamlessly with WPS Office

While troubleshooting your email application, you still need a reliable way to handle the documents you receive. WPS Office is a completely free, lightweight suite that integrates perfectly with your Android device, allowing you to open, edit, and share files without hassle.

1. Download the App: Get WPS Office for free from the Google Play Store on your Samsung smartphone.
2. Open Attachments: Tap on any downloaded Word, Excel, or PDF email attachment to instantly open it in WPS Office.
3. Edit and Share: Make edits to your documents directly from your phone and easily share them once your email is set up.

Highly compatible with Microsoft Word, Excel, and PowerPoint file formats.Lightweight design that runs smoothly on all Samsung and Android devices.View and edit email attachments on mobile easily, no subscription required.Built-in PDF reader and editor for managing important digital documents.

microsoft office alternative - wps office

Frequently Asked Questions

What does error tag 9hehw mean in the Outlook Android app?

Error tag 9hehw typically indicates an authentication or connection failure when the Outlook app tries to communicate with the email server. This is frequently triggered by corrupted or conflicting app data after transferring files to a new phone.

Why am I getting login errors only on my new Samsung phone?

When transferring data between phones using tools like Samsung Smart Switch, cached login tokens for apps like Outlook may be moved over but rendered invalid on the new hardware. Clearing the app's cache and data usually resolves this mismatch.

Does uninstalling the Outlook app delete my emails?

No. Uninstalling the application only removes the software and local application settings from your phone. Your emails, contacts, and calendar events are safely stored on your email provider's cloud servers.

How do I check if my email requires two-factor authentication (2FA)?

Log into your email account via a web browser on a computer or your phone. Navigate to the account security or sign-in settings to verify if 2FA is active and whether you need to generate a specific 'App Password' to sign into the Outlook mobile app.

Microsoft Office Error Codes