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Fix Excel Data Turning White and Disappearing When Scrolling
Question details
The user is experiencing a display glitch where existing data within a spreadsheet turns white or completely disappears from the screen when scrolling down the page.
- Product
- Microsoft Excel
- Device & OS
- Chromebook and Windows PC
- Scenario
- Navigating and scrolling through an populated Excel worksheet.
- Observed behavior
- Cell contents abruptly turn white or disappear visually during scrolling, rendering the spreadsheet unreadable despite the data still being present in the file.
Ensure that your device's operating system and display drivers are fully up to date, as rendering bugs in spreadsheet applications are frequently caused by outdated graphics software.
Use Microsoft Excel for the Web
Bypassing the local desktop or Android app versions by using the web application can immediately resolve rendering and scrolling glitches caused by local hardware conflicts.
Since display issues are often tied to how the local Excel application interacts with your device's graphics hardware, switching to the browser-based version provides a more stable viewing experience on both Chromebooks and Windows PCs.
Launch Chrome, Edge, or your preferred web browser on your device.
Go to the official Microsoft Office website (office.com) and sign in using your Microsoft account credentials.
Select the 'Excel' icon from the left-hand navigation pane to open the web version of the application.
Upload your problematic spreadsheet to OneDrive and open it in the browser. You should now be able to scroll without the data turning white.
Clear App Cache on Chromebook
If you are using the downloaded Excel app from the Google Play Store on a Chromebook, clearing the app's cache can resolve corrupted temporary files causing display errors.
Switch to WPS Office for a Glitch-Free Experience
If Microsoft Excel continues to display blank screens or white data while scrolling on your Chromebook or PC, consider switching to WPS Office. It provides a highly stable, lightweight, and fully compatible alternative for viewing and editing spreadsheets without frustrating visual glitches.
- 1. Download the App: Visit the official WPS Office website or your device's app store to download the free application.
- 2. Install WPS Office: Follow the simple on-screen instructions to install the software on your PC or Chromebook.
- 3. Open Your Spreadsheet: Launch WPS Spreadsheets and open your existing Excel file to enjoy stable, error-free scrolling.
Frequently Asked Questions
Why does my Excel data turn white when I scroll down?
This is typically caused by a rendering conflict between the Excel application and your device's graphics driver. When the screen updates during scrolling, the app fails to redraw the text properly, resulting in a blank or white display.
Is my data deleted when the screen turns white in Excel?
No, your data is completely safe and remains saved in the file. The issue is purely a visual display error. If you open the same file on another device or via the Excel web version, all your data will be visible.
How do I fix Excel scrolling glitches on a Chromebook?
Because the Android version of Excel on Chromebooks can sometimes have compatibility issues, the most reliable fix is to uninstall the app and use the web-based version of Excel through your Chrome browser.
Can hardware acceleration cause Excel display issues on PC?
Yes. On Windows PCs, hardware graphics acceleration can sometimes cause screen flickering or whiteouts in Office apps. While newer versions handle this automatically, updating your graphics drivers or switching to the web app often resolves the conflict.
