Fix Acrobat DC Pro Not Installing on macOS Sierra
Question details
The user is unable to open or install Adobe Acrobat DC Pro after downloading it on a Mac running macOS Sierra.
- Product
- Adobe Acrobat DC Pro
- Device & OS
- macOS Sierra 10.12.1
- Scenario
- Attempting to open the downloaded Acrobat DC Pro installer file to set up the software.
- Observed behavior
- The installer file fails to open or proceed with the installation process, despite the system meeting general requirements.
Ensure your Mac is connected to a stable internet connection and that you are logged in with administrator privileges to authorize new software installations.
Verify Release Compatibility and Re-download the Installer
Check Adobe's official guidelines for macOS Sierra compatibility and replace potentially corrupted installation files.
Software installer files can occasionally become corrupted during the download process, or the specific sub-version of the installer might not be optimized for macOS Sierra (10.12).
Visit the official Adobe Acrobat system requirements page to confirm your specific Acrobat DC release version supports macOS Sierra (10.12).
Search for and review the Adobe support document titled 'Installing Creative Suite on macOS 10.12 (Sierra)' for specific known workarounds.
Navigate to your Mac's 'Downloads' folder and move the previously downloaded Acrobat installer to the Trash.
Log in to your Adobe account portal and download a fresh copy of the Acrobat DC Pro installer, ensuring your internet connection remains stable.
Adjust macOS Security and Privacy Settings
Modify macOS Gatekeeper settings if the system is actively blocking the third-party installer from opening.
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Frequently Asked Questions
Why won't my downloaded Acrobat installer open on macOS Sierra?
The installer file may have become corrupted during the download process, or your Mac's Gatekeeper security settings might be preventing an unrecognized application version from launching.
Is Adobe Acrobat DC Pro completely compatible with macOS Sierra 10.12.1?
Compatibility heavily depends on the specific release version of Acrobat DC. While newer updates generally maintain backward compatibility, certain older legacy versions may require patches to install correctly on macOS Sierra.
How do I bypass the Mac Gatekeeper to install blocked software?
Go to System Preferences > Security & Privacy > General. Click the lock icon to allow changes, and click 'Open Anyway' next to the notification about the blocked software installer.
Are there free alternatives to Adobe Acrobat for Mac users?
Yes, WPS Office provides a robust and free alternative that includes comprehensive PDF viewing, editing, and conversion tools, operating seamlessly on macOS environments.
