Fix Acrobat Pro DC Installation Fails on macOS High Sierra (Errors DW006 & DW003)
Question details
The user is unable to install Adobe Acrobat Pro DC on a Mac, encountering specific error codes during the setup process.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- macOS High Sierra
- Scenario
- Installing the software using a subscription license on an older macOS version.
- Observed behavior
- The installation process repeatedly aborts, displaying installer errors DW006 and DW003.
Ensure you are logged into an administrator account on your Mac and have at least 5GB of free local disk space available for the installation.
Remove Incomplete Files and Reinstall a Compatible Version
Clearing out partial installation files prevents conflicts and ensures the installer runs cleanly.
Errors DW006 and DW003 often occur because remnants of previous, failed installations block the new setup. Additionally, the newest Acrobat installers may not support macOS High Sierra, requiring a legacy version.
Navigate to your Applications folder and Move to Trash any incomplete Adobe Acrobat folders or existing corrupted application files.
Click the Apple menu and select 'Restart' to clear system caches and release any locked installation files.
Visit the official Adobe website and download the specific legacy version of Acrobat Pro DC that explicitly lists macOS High Sierra as a supported operating system.
Open the downloaded DMG file and double-click the PKG installer, entering your Mac administrator password when prompted.
Temporarily Disable Security Software
Overly strict security software might block Adobe installation scripts, leading to setup failures.
Upgrade macOS to a Newer Version
macOS High Sierra is an older operating system, and updating it ensures compatibility with the latest Adobe releases.
Edit PDFs on Mac Easily with WPS Office
If Adobe Acrobat Pro DC fails to install on your Mac, WPS Office offers a lightweight, built-in PDF editor. You can view, edit, annotate, and manage PDF files smoothly on macOS without heavy installation processes or compatibility errors.
- 1. Download WPS Office for Mac: Visit the official WPS website and download the Mac version, which installs quickly without complex setup routines.
- 2. Open your PDF Document: Launch WPS Office, click 'Open' on the home screen, and select the PDF file you wish to work on.
- 3. Use the PDF Toolkit: Navigate to the 'PDF' tab on the top ribbon to access tools for editing text, adding signatures, or converting the document to Word.
Frequently Asked Questions
What do Adobe installer errors DW006 and DW003 mean?
These error codes typically indicate a critical failure in the installation process. They are often caused by conflicting files from previous failed installations, insufficient administrator permissions, or corrupted installer packages.
Can I still use Adobe Acrobat on macOS High Sierra?
Yes, but you must download a legacy version of Acrobat Pro DC. The newest versions available through the Creative Cloud app require more recent macOS updates and will fail to install on High Sierra.
Where can I find the Adobe installation logs on my Mac?
Installation logs for Adobe products are usually found in the Library/Logs/Adobe/Installers folder. Reviewing these text files can provide the exact technical reason for the DW006 or DW003 failure.
