How to Fix PDF Printing Errors in Acrobat XI Pro on macOS High Sierra
Question details
The user is unable to print PDF files using Acrobat XI Pro on macOS High Sierra, as the print job fails despite the printer being detected.
- Product
- Acrobat XI Pro
- Device & OS
- macOS High Sierra
- Scenario
- Sending a PDF document from Acrobat XI Pro to an HP printer.
- Observed behavior
- The HP printer is detected, but the print job fails and gets stuck in the macOS print queue.
Ensure that your Mac is connected to the HP printer and that both devices are powered on. Verify you have administrative privileges on your Mac in case you need to update printer drivers.
Verify Missing Files and Print Queue Error Details
Check the exact error message in the macOS print queue to identify and locate any missing required files preventing the print job.
Acrobat XI Pro often throws queue errors on macOS when specific background files are moved or become corrupted. Identifying the exact missing file path from the queue warning is the first step.
Click the printer icon in the macOS Dock to open the active print queue for your HP printer.
Select the failed PDF print job and click the information (i) icon to review the exact error message provided by macOS.
Write down the specific directory or file path mentioned in the error details.
Open Finder, navigate to the indicated directory path, and check whether the required file exists. If missing, a reinstallation of the application or printer utility may be necessary.
Check HP Printer Driver Compatibility
Ensure your HP printer driver supports macOS High Sierra, as outdated or generic drivers commonly cause queue failures.
Test Printing from Another Application
Determine if the issue is isolated to Acrobat XI Pro by attempting to print the same PDF from the default macOS viewer.
Use WPS Office to Print Your PDFs Easily
Bypass legacy software compatibility errors by using WPS Office. Its built-in PDF reader is fully updated for modern operating systems and handles printer queues flawlessly.
- 1. Download WPS Office: Download and install the latest version of WPS Office for Mac.
- 2. Open PDF Document: Launch WPS Office and open the PDF file you wish to print.
- 3. Access Print Menu: Click 'Menu' > 'Print' or use the Command+P keyboard shortcut to bring up the print dialogue.
- 4. Execute Print Job: Ensure your HP printer is selected from the list and click 'Print' to easily send the document to the queue.
Frequently Asked Questions
Why does my print job pause automatically in the macOS print queue?
Print jobs often pause if the printer runs out of paper, loses network connection, or if a driver mismatch causes a processing failure on macOS High Sierra. Resuming the job manually may prompt an exact error reason.
Is Adobe Acrobat XI Pro fully compatible with macOS High Sierra?
No. Adobe Acrobat XI Pro is legacy software that reached its end-of-support before macOS High Sierra was released. This frequently leads to missing file directory errors or print spooler bugs.
How do I clear or reset the Mac printing system?
Open System Preferences > Printers & Scanners. Right-click (or Control-click) anywhere in the printer list panel and select 'Reset printing system'. This will delete all queues and clear errors, allowing you to freshly re-add your HP printer.
