Fix Microsoft 365 Purchase Page Keeps Reloading Issue
Question details
The user is unable to download Microsoft 365 Family applications because the Microsoft account page gets stuck in an infinite reloading or redirect loop.
- Product
- Microsoft 365 Family
- Device & OS
- not provided
- Scenario
- Attempting to download desktop applications from the Microsoft account page after purchasing a Microsoft 365 Family subscription.
- Observed behavior
- The Microsoft account page repeatedly redirects between account.microsoft.com and login.live.com across multiple browsers, computers, and networks, preventing access to the download link.
Make sure you have your Microsoft account login credentials handy and close any Microsoft Office applications running in the background before you begin troubleshooting.
Clear Browser Cache and Use Incognito Mode
Clearing outdated cookies and cached data often resolves login redirect loops caused by corrupted session tokens.
Authentication loops frequently occur when a browser holds onto an expired or conflicting login token from Microsoft's servers. Starting with a clean session usually bypasses this issue.
If you are partially signed in, click your profile icon in the top right corner of any Microsoft web page and select 'Sign out'.
Open your browser settings (e.g., Chrome Settings > Privacy and security), select 'Clear browsing data', choose 'All time' as the time range, and check both 'Cookies and other site data' and 'Cached images and files'.
Open a new Incognito or Private browsing window to ensure no extensions or old cookies interfere.
Navigate directly to account.microsoft.com and enter your Microsoft 365 Family credentials to access the download link.
Remove Conflicting Credentials in Credential Manager
Clear old Microsoft account credentials stored on your PC that may be forcing the system into a continuous authentication loop.
Run an Office Online Repair
If a previous version of Office is installed and interfering with the new Microsoft 365 authentication backend, a repair can resolve the conflict.
Avoid Account Redirects with WPS Office
Having trouble downloading your Microsoft 365 apps due to frustrating account redirect loops? WPS Office is a free, lightweight alternative that downloads in seconds without requiring complex account setups or dealing with server glitches.
- 1. Visit the official website: Go to the WPS Office website to access the direct download link.
- 2. Download the installer: Click the 'Free Download' button to get the lightweight installation file instantly.
- 3. Install and create: Run the downloaded file and install WPS Office in one click to start opening and editing your documents immediately.
Frequently Asked Questions
Why does my Microsoft account page keep redirecting to login.live.com?
This usually happens due to corrupted browser cookies, conflicting Microsoft account sessions saved on your PC, or a temporary server glitch on Microsoft's end causing an infinite authentication loop.
Can I download an offline installer to bypass the account page loop?
Yes, if you manage to access your account from another device (like a smartphone or different computer), you can select 'Other options' on the install page to download an offline installer, which you can then transfer via USB.
Will clearing my Windows credentials delete my personal files?
No, removing entries from the Windows Credential Manager only deletes stored login passwords and authentication tokens. Your personal files, documents, and system settings remain completely safe.
Does safe mode help with Microsoft 365 installation issues?
Yes. Restarting Windows in Safe Mode with Networking ensures that no third-party background applications, such as aggressive antivirus software, are interfering with your browser's ability to communicate with Microsoft servers.
