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Fix Microsoft Access Runtime Lock and Unlicensed Product Error
Question details
The user is unable to create databases in the full subscription version of Microsoft Access due to a persistent 'Unlicensed Product' error or a false system report that Access Runtime is still installed.
- Product
- Microsoft Access / Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to use the full version of Microsoft Access to create a database after previously installing and subsequently removing the Access Runtime environment.
- Observed behavior
- Access remains disabled, displays an 'Unlicensed Product' error message, prevents the creation of new databases, and incorrectly detects that the Runtime version is still active.
Ensure you have your Microsoft account login credentials associated with your active Microsoft 365 or Office subscription before proceeding with repairs or reinstallations.
Uninstall Access Runtime and Repair Office
Completely remove the Runtime environment and run an online repair for your main Office installation to restore licensing and functionality.
Open the Windows Control Panel, navigate to 'Programs and Features', locate 'Microsoft Access Runtime' in the list of installed software, and select 'Uninstall'.
In the same 'Programs and Features' window, find your primary Microsoft 365 or Office installation, right-click it, select 'Change', and choose the 'Online Repair' option.
Once the repair is complete, launch Microsoft Access and sign in with the Microsoft account linked to your valid subscription to clear the 'Unlicensed Product' warning.
Contact Microsoft Support for License Verification
If repairing the installation does not resolve the unlicensed product error, the license assignment on Microsoft's servers may need to be investigated.
Switch to WPS Office for a Hassle-Free Experience
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- 1. Download the Installer: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Run the Installation: Open the downloaded setup file and follow the simple on-screen prompts to install the suite.
- 3. Open Your Documents: Launch WPS Office and instantly open, edit, and save your existing Office documents without licensing lockouts.
Frequently Asked Questions
Why does Access say 'Unlicensed Product' after removing Runtime?
Installing Access Runtime can sometimes overwrite or conflict with the registry keys of your full Office installation. Even after removal, the full version might still check the corrupted or missing license keys, causing the unlicensed error.
Can I use Access Runtime and the full version of Access on the same computer?
It is generally not recommended to install both on the same machine. They share registry entries and installation paths, which frequently leads to activation conflicts and application lockouts.
Will repairing Office delete my existing Access databases?
No. Running an Online Repair or Quick Repair from the Control Panel only replaces corrupted application files and registry keys. Your personal database files (.accdb) will remain fully intact.
