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Fix OneNote Installation and Missing App Issues on Surface Pro
Question details
The user is unable to locate or use the newly installed OneNote application from the Microsoft Store, despite having sufficient storage and the Store indicating a successful installation.
- Product
- Microsoft OneNote
- Device & OS
- Surface Pro 4 / Windows
- Scenario
- Installing or updating to the newest version of OneNote via the Microsoft Store on a Surface Pro.
- Observed behavior
- The Microsoft Store reports the application is installed, but the shortcut does not appear in the Start menu. Meanwhile, older versions of OneNote remain on the device and are still accessible.
Before proceeding, open your existing version of OneNote and ensure all your notebooks are fully synced to OneDrive to prevent any accidental data loss during troubleshooting.
Repair or Reset the Microsoft Store Application
Use this solution to fix underlying cache or corruption issues within the Microsoft Store that cause apps to show as installed but fail to appear in the Start menu.
When the Microsoft Store's cache becomes corrupted, it may falsely report that an application is installed or fail to create the necessary Start menu shortcuts for new installations.
Click on the Start menu and select the gear icon to open Windows Settings, or press the Windows key + I on your keyboard.
Go to 'Apps' in the left sidebar, then click on 'Installed apps' (or 'Apps & features' in older Windows versions).
Scroll down or search for 'Microsoft Store' in the app list. Click the three dots (or click on the app name) and select 'Advanced options'.
Scroll down to the Reset section. First, click 'Repair' to attempt a non-destructive fix. If the issue persists, return to this menu and click 'Reset' to clear the app's data completely.
Verify Microsoft 365 Licensing and Wait for Updates
Check your Microsoft account to ensure your license supports the newest OneNote features, such as Copilot, as version availability depends on your subscription tier.
Try WPS Office for a Seamless Productivity Experience
If you are tired of dealing with Office installation errors, missing shortcuts, or licensing issues, consider switching to WPS Office. It provides a lightweight, highly compatible, and completely free alternative for all your document, spreadsheet, and presentation needs.
- 1. Visit the Official Website: Go to the official WPS Office website using your web browser.
- 2. Download the Installer: Click the 'Free Download' button to get the lightweight installation file for your Windows device.
- 3. Install and Run: Open the downloaded executable file, follow the quick on-screen instructions, and launch WPS Office to enjoy a hassle-free productivity suite.
Frequently Asked Questions
Why does the Microsoft Store say an app is installed but it is missing from the Start menu?
This common glitch occurs due to a corrupted Microsoft Store cache or a delay in the Windows indexing service. Resetting the Microsoft Store or manually searching for the executable file through Windows Search usually resolves the display issue.
Can I run two different versions of OneNote on the same Surface Pro?
Yes, Windows allows you to keep both 'OneNote for Windows 10' and the newer 'OneNote' desktop application installed simultaneously. They will sync independently as long as you are logged into the same Microsoft account.
What should I do if my OneNote notebooks stop syncing after an application update?
Check your OneDrive storage quota to ensure you have free space, and verify you are signed in with the correct Microsoft account. You can force a manual sync by right-clicking the specific notebook's name in the app and selecting 'Sync This Notebook'.
