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Office Installation Errors

How to Find Mendeley Cite When Missing from Microsoft App Store

Maira MehtabMaira Mehtab Sep 27, 2026 873 views

Question details

The user is unable to locate the Mendeley Cite add-in within the Microsoft App Store and needs an alternative method to find and install the tool.

Product
Microsoft Word
Device & OS
not provided
Scenario
Attempting to install the Mendeley Cite reference manager add-in for academic writing and citation insertion.
Observed behavior
The Mendeley Cite add-in does not appear in the Microsoft App Store search results, preventing standard installation.
Before you start

Ensure you have an active internet connection and your Microsoft account credentials ready, as you will need to authorize the add-in through your browser.

Solution 1Recommended

Install Mendeley Cite from the Official Website

Bypass the Microsoft App Store search by downloading and authorizing the add-in directly from Mendeley's official web portal.

When regional restrictions or store glitches hide add-ins from the built-in Microsoft App Store search, you can force the installation via the web browser.

1
Visit the official Mendeley page

Open your web browser and navigate to the official Mendeley Cite website: https://www.mendeley.com/reference-management/mendeley-cite.

2
Click the download button

Locate and click the 'Get Mendeley Cite' button on the webpage. This will redirect you to the Microsoft AppSource web store.

3
Authorize the installation

Click 'Get it now' on the AppSource page. Sign in with the Microsoft account associated with your Office subscription to grant permission.

4
Open Word and verify

Click 'Open in Word' when prompted by your browser. Once Microsoft Word launches, navigate to the 'References' tab to confirm the Mendeley Cite icon is now visible.

Account Requirement: You must sign into AppSource using the exact same Microsoft account that you use for your Microsoft Word application to ensure successful integration.
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Frequently Asked Questions

Why is Mendeley Cite not showing up in the Microsoft App Store?

This issue typically occurs due to regional store restrictions, compatibility mismatches with your specific version of Microsoft Office, or temporary indexing glitches within the App Store.

Do I have to pay to download the Mendeley Cite add-in from the website?

No, Mendeley Cite is entirely free to download and use. Downloading it directly from the official Mendeley website bypasses the Microsoft App Store without any hidden charges.

Can I use Mendeley Cite if I am using an older version of Microsoft Word?

Mendeley Cite requires Microsoft Word 2016 or later, or a Microsoft 365 subscription. If you are using an older version, the add-in will intentionally not appear in the store because it is incompatible.