How to Find Mendeley Cite When Missing from Microsoft App Store
Question details
The user is unable to locate the Mendeley Cite add-in within the Microsoft App Store and needs an alternative method to find and install the tool.
- Product
- Microsoft Word
- Device & OS
- not provided
- Scenario
- Attempting to install the Mendeley Cite reference manager add-in for academic writing and citation insertion.
- Observed behavior
- The Mendeley Cite add-in does not appear in the Microsoft App Store search results, preventing standard installation.
Ensure you have an active internet connection and your Microsoft account credentials ready, as you will need to authorize the add-in through your browser.
Install Mendeley Cite from the Official Website
Bypass the Microsoft App Store search by downloading and authorizing the add-in directly from Mendeley's official web portal.
When regional restrictions or store glitches hide add-ins from the built-in Microsoft App Store search, you can force the installation via the web browser.
Open your web browser and navigate to the official Mendeley Cite website: https://www.mendeley.com/reference-management/mendeley-cite.
Locate and click the 'Get Mendeley Cite' button on the webpage. This will redirect you to the Microsoft AppSource web store.
Click 'Get it now' on the AppSource page. Sign in with the Microsoft account associated with your Office subscription to grant permission.
Click 'Open in Word' when prompted by your browser. Once Microsoft Word launches, navigate to the 'References' tab to confirm the Mendeley Cite icon is now visible.
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- 1. Download the software: Visit the official WPS Office website and click 'Free Download' to get the lightweight installer.
- 2. Install WPS Office: Run the downloaded executable file and follow the quick setup wizard to install the suite.
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Frequently Asked Questions
Why is Mendeley Cite not showing up in the Microsoft App Store?
This issue typically occurs due to regional store restrictions, compatibility mismatches with your specific version of Microsoft Office, or temporary indexing glitches within the App Store.
Do I have to pay to download the Mendeley Cite add-in from the website?
No, Mendeley Cite is entirely free to download and use. Downloading it directly from the official Mendeley website bypasses the Microsoft App Store without any hidden charges.
Can I use Mendeley Cite if I am using an older version of Microsoft Word?
Mendeley Cite requires Microsoft Word 2016 or later, or a Microsoft 365 subscription. If you are using an older version, the add-in will intentionally not appear in the store because it is incompatible.




