How to Fix Adobe Acrobat 2017 Maximum Number of Computers Reached Error
Question details
The user is unable to activate Adobe Acrobat 2017 because the system indicates the activation limit has been exceeded.
- Product
- Adobe Acrobat 2017
- Device & OS
- not provided
- Scenario
- Attempting to activate or reinstall Acrobat 2017 on a computer, often after uninstalling or deactivating it on previous devices.
- Observed behavior
- An error message appears stating the maximum number of computers is reached, preventing the software from activating and opening.
Ensure you have your valid Adobe Acrobat 2017 serial number and the login details for your Adobe account ready before contacting support.
Request an Activation Count Reset from Adobe Support
Contact official Adobe customer support to manually reset your activation count, which clears the device limit error.
Deactivating Acrobat installations from old computers may not immediately clear the activation limit on Adobe's servers. To fix this, an official support agent must reset the count for your serial number.
Navigate to the official Adobe contact page at helpx.adobe.com/contact.html or the phone support page at helpx.adobe.com/contact/phone.html.
Log in using the Adobe ID that is associated with your Adobe Acrobat 2017 license to verify your identity.
Open a live chat or call the support number, and explicitly ask the representative for an 'activation count reset' for your Acrobat 2017 serial number.
Manually Deactivate Acrobat on Previous Devices
If you still have access to the old computer where Acrobat 2017 was installed, you can attempt to release the license manually.
Use WPS PDF to Edit and Manage Documents Without Activation Limits
Instead of dealing with strict device limits and activation errors, try WPS Office. It includes a powerful, built-in PDF editor that allows you to view, edit, convert, and sign PDF documents effortlessly across multiple devices without complex serial number limitations.
- 1. Download and Install: Download WPS Office for free from the official website and run the installer.
- 2. Open the PDF Editor: Launch WPS Office and click on the 'PDF' tab on the home screen.
- 3. Import Your Document: Click 'Open' to browse your computer and import your existing PDF files.
- 4. Edit and Save: Use the top toolbar to edit text, add comments, sign the document, or convert it to another Office format.
Frequently Asked Questions
Why does Adobe Acrobat say my activation limit is reached even after I deactivated it?
Sometimes the Adobe server does not immediately sync or clear your activation status after deactivation. You will need to contact Adobe Support to manually reset the activation count on their end.
How many computers can I install Adobe Acrobat 2017 on?
A standard single-user license for Adobe Acrobat 2017 allows you to install the software on up to two computers (e.g., a desktop and a laptop), but you are only permitted to use the software on one computer at a time.
Can I reset my Adobe Acrobat activation count online by myself?
No, Adobe does not provide a self-service online tool to reset the activation count for Acrobat 2017. You must contact Adobe Customer Support directly via their official chat or phone channels to perform the reset.
How do I know if someone offering help in the Adobe forums is a legitimate employee?
Official Adobe employees have a verified 'Adobe Employee' tag below their username in the community forums. They will only direct you to official adobe.com contact channels and will never ask to communicate via Skype or non-Adobe email addresses.
