How to Fix Adobe Acrobat Student Edition Serial Number Not Received
Question details
The user purchased Adobe Acrobat Pro 2017 Student and Teacher Edition and submitted the required educational verification documents, but has not received the software serial number to activate the product.
- Product
- Adobe Acrobat Pro 2017 Student and Teacher Edition
- Device & OS
- not provided
- Scenario
- Attempting to activate an educational software license after submitting verification documents.
- Observed behavior
- The serial number is missing from the Adobe account and no email containing the serial number has been received.
Check your email spam or junk folders for any messages from Adobe or Identit-e, and have your original purchase receipt or retailer redemption code ready.
Verify Retailer Product Code and Adobe Identit-e Status
Use this method to ensure you are entering the correct redemption code from the retailer and to check the status of your educational verification.
Retailers like Amazon provide a redemption code rather than a serial number for Student and Teacher Editions. This redemption code must first be verified through Adobe's educational verification partner, Identit-e, before a serial number is issued.
Log into your Amazon or retailer account, navigate to your Digital Software Library or order history, and locate the 24-digit alphanumeric redemption code.
Go to the Adobe Identit-e 2.0 verification website and enter your 24-digit alphanumeric redemption code.
Review the status of your submitted enrollment or employment verification documents on the portal.
Once your educational status is approved, the portal will display your actual 24-digit numeric serial number, and an email containing the serial number will be dispatched to your registered address.
Contact the Retailer or Adobe Support
If your redemption code is entirely missing from your purchase or the verification process is stalled, you need to escalate the issue.
Use WPS Office to Read and Edit PDFs Immediately
While waiting for your Adobe Acrobat serial number, you can use WPS Office's built-in PDF editor to view, annotate, and modify your PDF documents for free, without going through complex educational verification processes.
- 1. Download WPS Office: Download and install WPS Office Free from the official WPS website.
- 2. Open the PDF Tool: Launch WPS Office and click on the 'PDF' tab on the home screen to open the PDF editor interface.
- 3. Edit Your Document: Open your existing PDF document to start reading, highlighting, or editing text and images right away.
- 4. Save or Convert: Save your modifications directly to the PDF or convert the document to Word, Excel, or PowerPoint formats as needed.
Frequently Asked Questions
How long does Adobe take to verify student status?
Adobe's educational verification process, handled by Identit-e, typically takes 1 to 3 business days. If you haven't received an update after this period, you may need to contact Adobe Support to check for any issues with your submitted documents.
What is the difference between a redemption code and a serial number?
A redemption code is a 24-digit alphanumeric code provided by the retailer (such as Amazon) to verify your purchase and educational status. A serial number is a 24-digit numeric code provided by Adobe after your educational status is verified, which is used to actually activate the software.
Where can I find my Adobe Acrobat redemption code from an Amazon purchase?
You can typically find your redemption code in the 'Your Games and Software Library' section of your Amazon account, or within the digital order confirmation email sent to you immediately after your purchase.
