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How to Fix Mendeley Plugin Installation Failed in Microsoft Word
Question details
The user is unable to install the Mendeley plugin in Microsoft Word, encountering an invalid redirect_uri error during personal-account sign-in despite standard troubleshooting efforts.
- Product
- Microsoft Word
- Device & OS
- not provided
- Scenario
- Attempting to install and sign into the Mendeley cite plugin for reference and citation management.
- Observed behavior
- The plugin installation fails, and attempting to sign in with a personal account yields an invalid redirect_uri error message.
Before proceeding, verify that your Microsoft Word application is updated to the latest version and that your default web browser is not blocking pop-up authentication windows.
Contact Mendeley Support for Server-Side Issues
Since the 'invalid redirect_uri' error is often caused by backend authentication misconfigurations, reporting the issue directly to Mendeley support is the most effective approach.
Local troubleshooting, such as clearing browser cache or updating the application, often cannot fix authentication routing errors like 'invalid redirect_uri'. This usually indicates a server configuration issue on Mendeley's end that requires their technical team to resolve.
Open your web browser and navigate to the official Elsevier Mendeley support page at https://service.elsevier.com/app/home/supporthub/mendeley/.
Scroll to the contact section on the support page and choose your preferred method to email or chat with a support representative.
Explain that you are encountering an 'invalid redirect_uri' error when trying to install and sign into the Mendeley plugin for Microsoft Word via your personal account.
Submit Feedback via Microsoft Word
Report the plugin incompatibility directly to Microsoft to help them investigate potential integration or add-in portal issues.
Experience Seamless Document Editing with WPS Office
If Microsoft Word plugins are causing frustrating errors, consider switching to WPS Office. It's a lightweight, free alternative that offers high compatibility with Microsoft Office formats, allowing you to continue your research and writing without disruption.
- 1. Download the Installer: Visit the official WPS Office website and download the free installation package for your operating system.
- 2. Install WPS Office: Run the downloaded executable file and follow the on-screen instructions to complete the setup process.
- 3. Open Your Documents: Right-click your existing .docx research papers, select 'Open with', and choose WPS Office to resume writing immediately.
Frequently Asked Questions
What does 'invalid redirect_uri' mean when installing the Mendeley plugin?
This error typically means there is a misconfiguration between Mendeley's authentication servers and the Microsoft Word add-in portal. It prevents the login page from correctly sending you back to Word after you enter your credentials.
Can clearing my browser cache fix the Mendeley installation error?
While clearing your browser cache can sometimes resolve login loops, the 'invalid redirect_uri' error is usually a backend issue. If basic troubleshooting fails, it is best to contact Mendeley support for assistance.
Are there other citation managers I can use in Word if Mendeley fails?
Yes, if the Mendeley plugin is temporarily unavailable, you can use other popular reference management tools like Zotero or EndNote, both of which offer dedicated plugins for Microsoft Word.
