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How to Fix Microsoft 365 Installation Stuck on Error 0-2035 (0)
Question details
The user is unable to install Microsoft 365 because the installation process freezes and returns error code 0-2035 (0).
- Product
- Microsoft 365
- Device & OS
- Windows 10
- Scenario
- Installing or reinstalling the Microsoft 365 suite on a Windows PC.
- Observed behavior
- The installation gets stuck, and upon cancellation and restart, OfficeSetup displays error 0-2035 (0). Office applications are missing, and Microsoft 365 may not even be listed in the installed programs list.
Ensure you are logged into Windows with an administrator account and that you have a stable, unrestricted internet connection before attempting to reinstall.
Use Microsoft Support and Recovery Assistant to Remove Remnants
Running the official Support and Recovery Assistant tool is the best way to thoroughly clean out incomplete or corrupted Office files causing the installation failure.
Often, an interrupted installation leaves behind corrupted registry entries and hidden files that prevent a fresh setup. Standard uninstallations via Control Panel may not remove these remnants entirely.
Download the Microsoft Support and Recovery Assistant (SaRA) from the official Microsoft website and run the installer.
Launch the application, select 'Office', and then choose the option that says 'I have an Office 365 subscription but am having trouble installing it'.
Follow the on-screen prompts to allow the tool to detect and completely remove all incomplete Microsoft 365 components from your system.
Once the tool finishes, restart your Windows 10 computer and run the Microsoft 365 OfficeSetup executable again.
Temporarily Disable Network Interferences
Disable your proxy, VPN, firewall, and antivirus software temporarily, as they might be blocking the installer from downloading required files.
Install from a New Local Administrator Account
If your current Windows user profile is corrupted, creating and using a fresh administrator account can bypass profile-specific restrictions blocking the installation.
Switch to WPS Office for a Hassle-Free Installation
If Microsoft 365 refuses to install due to persistent 0-2035 (0) errors, consider switching to WPS Office. It provides a seamless, error-free installation process and gives you all the tools you need to open, edit, and create documents without the heavy system footprint.
- 1. Visit the Website: Go to the official WPS Office website to access the free installer.
- 2. Download the Software: Click on 'Free Download' to get the lightweight installation file.
- 3. Install and Run: Open the downloaded file, follow the quick setup wizard, and start editing your documents instantly.
Frequently Asked Questions
Why isn't Microsoft 365 showing up in Programs and Features?
When an installation fails or gets stuck, the necessary registry keys are often not created. As a result, Windows does not register the software as installed, keeping it hidden from the Programs and Features list.
What causes Microsoft 365 error 0-2035 (0)?
Error 0-2035 (0) typically indicates that the Office installer is being blocked from downloading essential files. This is usually caused by network interruptions, VPNs, restrictive firewalls, or remnants of a previously corrupted Office installation.
Can the Office Deployment Tool (ODT) help fix this error?
Yes. Advanced users can use the Office Deployment Tool to download all installation files locally before installing. This bypasses the need for the installer to fetch files over the network during setup, which often resolves network-related errors like 0-2035 (0).
