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Microsoft 365 Installation Problems

How to Install Free Microsoft 365 on a New Lenovo PC

Maira MehtabMaira Mehtab Sep 22, 2026 868 views

Question details

The user needs to activate and install the promotional one-year Microsoft 365 Personal subscription that comes bundled with a new Lenovo computer.

Product
Microsoft 365
Device & OS
Windows
Scenario
Setting up a new Lenovo PC that includes a bundled Microsoft 365 promotional subscription.
Observed behavior
The user wants to access the Office applications but needs to complete the activation and installation process first.
Before you start

Ensure your Lenovo computer has an active internet connection and that your Windows operating system is fully updated before attempting to activate the promotional subscription.

Solution 1Recommended

Activate and Install Microsoft 365 via Pre-installed Office Apps

Use the pre-installed Office applications on your Lenovo PC to claim and activate the bundled Microsoft 365 subscription.

Lenovo typically pre-installs the necessary Office components to make claiming your promotional subscription easier. You must activate the offer within a certain timeframe (usually 180 days) of activating Windows.

1
Open an Office Application

Click the Start menu and open Word, Excel, or another pre-installed Office application on your Lenovo PC.

2
Sign in to Microsoft

When the activation prompt appears, sign in with your existing Microsoft account or choose to create a new one to link the subscription.

3
Accept the License Agreement

Follow the on-screen prompts to accept the promotional offer and complete the activation process.

4
Install Microsoft 365

If the full suite is not already installed on your PC, follow the automatic prompts to download and install Microsoft 365, then sign in with the same account.

5
Pin to Taskbar

Right-click the opened Office applications on your taskbar and select 'Pin to taskbar' for easy access in the future.

Account Link: The one-year subscription will be permanently linked to the Microsoft account you use during this initial activation. Ensure you remember the login credentials.
Free Microsoft Office alternative

Try WPS Office: A Free and Permanent Alternative

Instead of relying on a one-year promotional subscription that requires future payments, consider using WPS Office. It is a completely free, lightweight, and powerful office suite that is fully compatible with Microsoft Office files.

  1. 1. Download the Installer: Visit the official WPS Office website and download the free installation package for Windows.
  2. 2. Install WPS Office: Run the installer on your Lenovo PC and follow the quick setup wizard.
  3. 3. Start Working: Open WPS Office and instantly access your Word, Excel, and PowerPoint files without needing an active paid subscription.
Completely free to use without annual subscription feesFully compatible with Microsoft Office formats (DOCX, XLSX, PPTX)Lightweight installation that runs smoothly on all Lenovo PCsFamiliar user interface for a seamless transition
microsoft office alternative - wps office

Frequently Asked Questions

What happens after the one-year free Microsoft 365 subscription ends?

After the promotional year ends, Microsoft will require you to pay a monthly or annual subscription fee to continue using Microsoft 365. You can cancel before the renewal date to avoid charges, or switch to a free alternative like WPS Office.

Can I activate the Lenovo Microsoft 365 offer on a different computer?

No, the promotional offer must be initially activated on the specific Lenovo device it was bundled with. Once linked to your Microsoft account, you may use it according to Microsoft's device limits.

Why isn't the activation prompt appearing when I open Word?

If the prompt doesn't appear, ensure Windows is activated and updated. You may also need to wait up to 24 hours after setting up your new PC, or launch the 'Microsoft Store' app to check for 'Included with device' offers in your library.

Do I have to provide payment details to activate the free year?

Microsoft typically requires a valid credit card or payment method on file to activate the one-year trial to enable auto-renewal, but you will not be charged if you turn off recurring billing before the year ends.