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Office Installation Errors

How to Install Office 2019 Professional Plus Volume License with ODT

Khadija KhanKhadija Khan Oct 10, 2026 869 views

Question details

The user needs to correctly configure and use the Office Deployment Tool (ODT) to download and install a volume license version of Office 2019 Professional Plus.

How to Install Office 2019 Professional Plus Volume License Using ODT
Product
Microsoft Office 2019 Professional Plus
Device & OS
not provided
Scenario
Deploying a volume-licensed installation of Microsoft Office 2019 Professional Plus via command line.
Observed behavior
The Office Deployment Tool only downloads a small configuration folder instead of the full installation files due to incomplete XML files or confused download and installation commands.
Before you start

Ensure you have administrator privileges on your computer and have downloaded the latest version of the Office Deployment Tool from the official Microsoft Download Center.

Solution 1Recommended

Configure and Run the Office Deployment Tool (ODT)

Use the Office Customization Tool to generate a valid XML configuration file, then execute the correct ODT commands to download and install the software.

Office 2019 volume licensing requires a valid deployment configuration file. If the XML file is incomplete or the execution commands are mixed up, the tool will fail to download the necessary installation packages and only generate small configuration folders.

1
Generate the XML Configuration File

Go to the Microsoft Office Customization Tool website to create your deployment configuration. Specify the Office 2019 volume product ID, system architecture (32-bit or 64-bit), language, and installation source. Export the generated file and name it 'configuration.xml'.

2
Organize the Deployment Files

Extract the downloaded Office Deployment Tool (setup.exe) and place it in a single, easily accessible folder on your computer (e.g., C:\ODT). Move your newly created 'configuration.xml' file into this exact same folder.

3
Download the Installation Files

Open Command Prompt as an administrator. Navigate to your deployment folder by typing 'cd C:\ODT' and pressing Enter. Run the command 'setup.exe /download configuration.xml'. Wait patiently for the download to complete; a new 'Office' folder will appear in your directory.

4
Install Office 2019

Once the command prompt cursor returns to the new line (indicating the download is fully complete), run the command 'setup.exe /configure configuration.xml' to launch the actual installation process.

Configure and Run the Office Deployment Tool (ODT)
Silent Background Download: The download process happens silently in the background without a progress bar. Do not close the Command Prompt until the cursor returns, which means the download has finished successfully.
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Frequently Asked Questions

Why does the Office Deployment Tool only download a small configuration folder?

This usually happens when the 'configuration.xml' file is incomplete, improperly formatted, or if you accidentally run the '/configure' command before the '/download' command has successfully retrieved the large installation packages.

Can I use the ODT to install Office 2019 on multiple offline computers?

Yes. Once you have downloaded the installation files using the '/download' command on a computer with internet access, you can move the entire folder containing the ODT, the XML file, and the downloaded 'Office' data folder to an offline PC or network share, then execute the '/configure' command.

What should I do if the setup.exe /download command fails or gets stuck?

Ensure your computer has an active internet connection, verify that you are running Command Prompt as an administrator, and check the XML file for syntax errors. You can safely use the official Office Customization Tool web interface to regenerate a valid XML file and try again.