How to Reactivate Office 2013 After a Computer Hardware Failure
Question details
The user needs to reactivate a Microsoft Office 2013 license on a replacement computer after the original device experienced a hardware failure.
- Product
- Microsoft Office 2013
- Device & OS
- not provided
- Scenario
- Transferring an Office 2013 license to a new PC due to hardware failure on the old one.
- Observed behavior
- Office 2013 prevents activation on the new computer because the license remains registered to the failed device.
Ensure you have your 25-character Office 2013 product key or access to the Microsoft account linked to your Office purchase.
Uninstall Office from the Original Computer (If Accessible)
If your old computer can still boot up and connect to the internet, uninstalling the software will register the deactivation on Microsoft's servers.
In some hardware failure scenarios, the computer might still be partially operational. Uninstalling Office while connected to the internet ensures a smooth transfer to the new device.
Boot up your old computer and ensure it is connected to a stable internet network so the deactivation can be transmitted to Microsoft.
Click the Start menu, type 'Control Panel', and select 'Programs and Features' or 'Uninstall a program'.
Locate Microsoft Office 2013 in the list of installed programs, right-click it, and select 'Uninstall'. Follow the prompts to remove the software completely.
Contact Microsoft Support for Activation Reset
If the original computer is inoperable, you must contact Microsoft Support to manually override the activation block using the hardware failure exception.
Try WPS Office as a Hassle-Free Alternative
Tired of dealing with strict license transfers, outdated software, and activation blocks? WPS Office is a free, lightweight, and highly compatible alternative to Microsoft Office that doesn't require complex activation processes for daily use.
- 1. Download the Installer: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install WPS Office: Run the setup file and follow the on-screen instructions to install the suite on your new computer.
- 3. Open Your Documents: Launch WPS Office and instantly open your existing .docx, .xlsx, and .pptx files without worrying about complex activation wizards.
Frequently Asked Questions
Can I transfer Office 2013 to a new computer before 90 days?
Normally, Microsoft Office licenses require a 90-day waiting period before they can be transferred to a new computer. However, the license terms allow for an exception if the original computer experiences a hardware failure.
What if my old computer is completely broken and won't turn on?
If you cannot turn on the old computer to uninstall Office and register the deactivation, you will need to contact Microsoft Support directly. They can manually reset your product activation on their end.
Does Microsoft still support Office 2013 activation?
While mainstream and extended support for Office 2013 has officially ended, Microsoft activation servers still process legitimate product keys, and support agents can still assist with activation blocks related to hardware failures.
