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How to Recover a Lost Office 2016 Product Key Purchased from Amazon
Question details
The user needs to retrieve a lost Microsoft Office 2016 product key for a lifetime license originally purchased through Amazon.
- Product
- Microsoft Office 2016
- Device & OS
- not provided
- Scenario
- Reinstalling or activating Office 2016 after losing the original activation code.
- Observed behavior
- Microsoft Support cannot retrieve the product key directly because Amazon holds the retail order and product-key records.
Gather the Amazon account login credentials used for the original purchase and locate any past emails or order numbers related to the software transaction.
Check Amazon Order History and Digital Library
Use this method to quickly retrieve your product key directly from your Amazon account's digital software library.
When you purchase digital software like Microsoft Office 2016 from Amazon, the retailer stores your product key in a dedicated section of your account. Microsoft does not have access to these specific third-party retail records.
Navigate to the Amazon website and log in using the email address and password associated with the original Office 2016 purchase.
Hover over the 'Accounts & Lists' menu at the top right of the screen and click on 'Digital Games and Software' or 'Your Games and Software Library'.
Find your Microsoft Office 2016 purchase in the list. The activation code will be displayed directly under the item title, labeled as 'Product Key' or 'Activation Code'.
Contact Amazon Customer Support
If you cannot find the purchase in your digital library, contact Amazon support to retrieve the order record.
Switch to WPS Office to Avoid Product Key Hassles
Tired of dealing with lost product keys, strict device limits, and expensive lifetime licenses? WPS Office is a free, lightweight, and user-friendly alternative to Microsoft Office that doesn't require complex activation processes. Simply download and start creating.
- 1. Download the Installer: Visit the official WPS website and click the free download button for your operating system.
- 2. Install the Software: Run the downloaded installer file and follow the on-screen prompts to complete the installation.
- 3. Open Your Files: Launch WPS Office and directly open your existing Word, Excel, or PowerPoint files without needing an activation key.
Frequently Asked Questions
Why can't Microsoft Support recover my Amazon-purchased Office key?
Microsoft does not have access to third-party retailer purchase records. When you buy a license from a retailer like Amazon, they hold the specific license and product key details linked to your order, making them the only party capable of retrieving it.
Where is the Digital Games and Software library on Amazon?
You can find it by logging into your Amazon account, hovering over 'Accounts & Lists' at the top right, and selecting 'Digital Games and Software' or 'Digital Library' from the dropdown menu to view all your purchased software keys.
What if I deleted the original Amazon purchase email?
Even without the original confirmation email, your purchase record and product key remain permanently tied to your Amazon account's order history. You can still retrieve the key by logging in and checking your digital software library or by contacting Amazon support.
