Update & Upgrade Problems

How to Remove OneDrive from Apple App Store Purchase List

Maira Mehtab Sep 20, 2026 869 views

Question details

The user needs to remove OneDrive from their Apple App Store purchase list to stop a persistent and failing update notification.

Product: Microsoft OneDrive
Device & OS: Apple devices (macOS or iOS)
Scenario: Attempting to clear a stuck update loop for the OneDrive application in the App Store.
Observed behavior: OneDrive repeatedly appears in the Apple App Store indicating an update is required, but every attempt to complete the update fails.

Before you start

Make sure you have your Apple ID and password ready, as app purchase history is managed directly through your Apple account rather than your Microsoft subscription.

Solution 1Recommended

Hide OneDrive via Apple App Store Settings

Since the purchased-app list is tied to your Apple ID, you must hide the app directly within the App Store to stop the update loop.

Microsoft 365 support cannot manage your Apple App Store purchase history. To bypass this update error, you will need to use Apple's built-in feature for hiding purchased apps.

Open the App Store

Launch the Apple App Store on your Mac, iPhone, or iPad.

Access your Apple account

Click or tap on your account name or profile picture located at the bottom-left (Mac) or top-right (iOS).

Navigate to Purchases

Click on 'Account Settings' or directly select 'Purchased' to view the complete list of apps tied to your Apple ID.

Hide the OneDrive app

Locate OneDrive in the list. On Mac, hover over the app and click the 'X' or 'Hide' button. On iOS, swipe left on the app and tap 'Hide'.

Contact Apple Support if the issue persists

If the app still prompts for an update after being hidden, contact Apple Support to help manually clear the stuck purchase or update cache.

Apple ID Restriction: Because this list is strictly controlled by Apple, Microsoft cannot remotely remove the app from your App Store history.

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Frequently Asked Questions

Can Microsoft Support remove OneDrive from my Apple App Store?

No. Your App Store purchase history is entirely managed by your Apple ID. Microsoft Support does not have the authorization or access to modify your Apple purchase records.

Why does the OneDrive update keep failing in the App Store?

Update failures usually happen due to a caching error in the App Store, a sync issue with Apple's servers, or a conflict with the currently installed version of the app on your device.

Will hiding OneDrive from my purchases delete my stored files?

No. Hiding the app from the App Store only removes it from your visible purchase list and stops update notifications. Your files are safely stored in the cloud and remain completely unaffected.

Installation & Activation