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How to Transfer Office Home and Student 2013 to a New Computer
Question details
The user needs to transfer an Office Home and Student 2013 license to a new computer but is encountering an activation error because the product key is tied to a different Microsoft account.
- Product
- Microsoft Office Home and Student 2013
- Device & OS
- not provided
- Scenario
- Moving an existing Office 2013 software installation to a new PC and attempting to activate it.
- Observed behavior
- Activation fails with the 'TokenAlreadyRedeemedByOtherMSA' error when attempting to install and activate using a new or different Microsoft account.
Ensure you have the login credentials (email and password) for the exact Microsoft account that was originally used to redeem your Office 2013 product key, and connect your old computer to the internet before starting.
Install Using the Original Microsoft Account
Office 2013 licenses are permanently bound to the first Microsoft account used. You must use this original account to reinstall and activate the software on your new device.
The 'TokenAlreadyRedeemedByOtherMSA' error occurs because the product key cannot be transferred to a new or different Microsoft account (such as a new Yahoo or Outlook email). You must log in with the exact Hotmail or Microsoft account originally associated with the purchase.
On your old PC, open the Control Panel, navigate to 'Programs and Features', select 'Microsoft Office 2013' from the list of installed applications, and click 'Uninstall'.
Open a web browser on your new PC and navigate to the Microsoft account 'Services & subscriptions' page. Log in using the original Microsoft account credentials associated with your Office purchase.
Locate your Office Home and Student 2013 license in the list of your active subscriptions and click the 'Install' button to download the setup file. Run the installer.
Once installed, open any Office application (like Word) on the new PC. When prompted, log in with the same original Microsoft account to complete the activation process.
Switch to WPS Office for a Hassle-Free Experience
Tired of dealing with complicated account bindings, transfer limits, and activation errors? WPS Office offers a lightweight, highly compatible alternative to Microsoft Office that is free to download and easy to manage across all your devices.
- 1. Download the software: Visit the official WPS Office website and click the 'Free Download' button.
- 2. Install WPS Office: Run the downloaded setup file and follow the straightforward on-screen instructions.
- 3. Open your files: Launch WPS Office and instantly open your existing Microsoft Office files without worrying about activation errors.
Frequently Asked Questions
Can I transfer my Office 2013 license to a different Microsoft account?
No, Microsoft Office 2013 product keys are permanently linked to the Microsoft account used during the initial activation. You cannot transfer the license to a different email address or account.
What does the TokenAlreadyRedeemedByOtherMSA error mean?
This error indicates that the product key you are trying to use has already been registered and bound to another Microsoft account. You must sign in with the original account to access and install the product.
Do I need to uninstall Office 2013 from my old computer first?
Yes, Office Home and Student 2013 is a single-PC license. You must uninstall it from the previous computer before you can successfully activate it on a new one. Keeping both computers online during the transfer process can help Microsoft's servers recognize the uninstallation.
How do I activate Office 2013 if the internet activation fails on my new PC?
If online activation fails after moving the software to a new computer, you will need to choose the 'Activate by telephone' option in the Microsoft Office Activation Wizard and contact Microsoft Support to verify the transfer.
