Password & Account Recovery

Cannot Access Microsoft 365 Email After GoDaddy Tenant Transfer

Maira Mehtab Sep 22, 2026 868 views

Question details

The user is unable to access their Microsoft 365 business email because they did not receive the temporary password required following a tenant transfer from GoDaddy to Microsoft.

Product: Microsoft 365
Device & OS: not provided
Scenario: Migrating a Microsoft 365 tenant directly from GoDaddy to Microsoft.
Observed behavior: The user lost email access and the expected temporary password was not delivered to their designated backup email address.

Before you start

Before contacting support, check your backup email's spam or junk folders for the temporary password email from GoDaddy, and ensure you never share sensitive account information on public community forums.

Solution 1Recommended

Contact GoDaddy Support for Temporary Password Retrieval

Because GoDaddy initiated the tenant transfer, they manage the distribution of temporary passwords and are responsible for account recovery during this phase.

During a tenant defederation or transfer from GoDaddy to Microsoft, GoDaddy acts as the managing partner until the process is entirely complete. If the automated system fails to send the temporary password to your backup email, only GoDaddy support has the administrative tools to manually generate or resend the credentials.

Visit the GoDaddy Help Center

Navigate to the official GoDaddy website and click on the 'Help' or 'Contact Us' section at the top of the page.

Locate Support Channels

Find the appropriate customer support phone number or live chat option specifically designated for your region and Microsoft 365 business products.

Explain the Migration Issue

Inform the support agent that you recently underwent a Microsoft 365 tenant transfer initiated by GoDaddy but did not receive the automated temporary password email.

Verify Your Identity

Provide your domain name, customer PIN, and any other required verification details so the agent can securely issue a new temporary password.

Security Warning: Do not post backup email addresses, passwords, or other sensitive account information publicly on any support forums while seeking help.

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Frequently Asked Questions

Why didn't I receive my temporary password from GoDaddy?

The automated email may have been filtered into your spam or junk folder. Alternatively, there might be a system delay processing the tenant transfer, or the backup email address registered on your GoDaddy account was incorrect or outdated.

Can Microsoft support help me get my password if GoDaddy initiated the transfer?

Generally, if the transfer is still actively being processed by GoDaddy and they are responsible for issuing the initial temporary credentials, Microsoft support will redirect you to GoDaddy until the tenant migration is fully completed and handed over.

How long does a GoDaddy to Microsoft 365 tenant transfer typically take?

A standard tenant transfer or defederation can take anywhere from a few hours to several days, depending on the complexity of your environment, the number of users, and DNS propagation times.

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