Easily Resolve Hello Apparently Ignoring Account Recovery in Word

This guide walks you through login & account issues using Microsoft-supported steps first, with WPS only where it genuinely helps.

Problem Description: Account Blocked

Hello  Apparently you are ignoring my account recovery requests because my 2FA is on. You tell me to reset my password which I have and then im verifying my account through my authenticator app then also my gmail app then it says i have to enter my number to get back into my account but my old number is registered so i cant receive the code and then when i put my new number it gives an error. Then when it says try other verification methods its not giving me any other options. Please help!! I really need access to my account ive had it for 25 years! [IMG_8173.jpeg](/api/attachments/fb6c74b0-273a-4a6f-a506-ff73d0e40c44?platform=QnA) [IMG_8172.jpeg](/api/attachments/1518e82b-6828-4279-86ce-47184bbb1fc5?platform=QnA)

Quick Answer for Resolving Login

Hi, I'm John!

Likely Causes Behind Login & Account Issues

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger login & account issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Restoring Office After Errors

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. I will help you with this.

2. Microsoft Q&A is public, and we can only provide information.

3. It is beyond our capability to assist directly with the account or login-related issues. --- That message usually appears when Microsoft temporarily blocks a verification method due to unusual activity or too many attempts.

4. It’s a safety measure, even though it’s frustrating when you actually need the code.

5. If you haven't tried already: - Try signing in or changing phone number on your phone’s browser where the SIM card is inserted, sometimes this helps with phone number verification. - Try signing in from a different device or network (sometimes even using a VPN helps).

6. Or select a different Wi-Fi network if possible. - Wait about 24 hours and try again, as the system may unlock by itself. --- If issue still persists: The only option for now is to wait for the full 24 to 48 hours for the lockout to clear completely.

7. Try not to attempt signing in during this time, as doing so will reset the waiting period back to zero.

8. Once the time has fully passed, try again to reset password using this method below: To reset your password, please follow these steps: - Go to the Microsoft account recovery page: [https://account.live.com/password/reset]() - Select "I forgot my password", then click Next. - Enter the email address or phone number linked to your Microsoft account and follow the on-screen instructions. - If you don’t have access to any of the recovery options listed, click on “I don’t have any of these” and fill out the form as accurately as possible.

Alternative Solutions for When Office Still Fails

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: WPS Office for Local Document Work

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Safer Login Habits

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Register more than one MFA method and keep recovery contacts current.

FAQs About Common Login Answers

Can WPS Office fix this login & account issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.