Fix Adobe Acrobat 2017 Upgrade Payment Failed During Checkout
Question details
The user is unable to complete the payment process when trying to purchase the software upgrade from Adobe Acrobat XI to Acrobat 2017.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- Purchasing a software upgrade online.
- Observed behavior
- The payment process repeatedly fails at checkout, even when attempting to use multiple credit cards.
Check with your bank or credit card provider to see if there is a pending transaction for the upgrade before submitting another payment to avoid double charges.
Use an Alternative Web Browser with Pop-ups and Cookies Enabled
Switching to a different web browser often bypasses local cache or security settings that block the payment gateway.
Payment processing gateways require certain browser permissions to complete secure transactions. Strict privacy settings, aggressive ad blockers, or a corrupted browser cache can interrupt the connection to the checkout system.
Launch a different browser than the one you initially used (e.g., if you used Chrome, try Firefox, Safari, or Microsoft Edge).
Navigate to the browser's privacy or security settings and ensure that cookies are allowed for the Adobe website.
Turn off any active pop-up blockers or add the checkout page to the allowed exceptions list, as payment verification screens often open in new secure windows.
Go back to the Acrobat 2017 upgrade page, log in to your account, and attempt the checkout process again.
Contact Adobe Support for Assistance
If browser troubleshooting fails, reaching out directly to customer support ensures the payment issue can be resolved on their backend.
Looking for a Cost-Effective PDF Alternative? Try WPS Office
If upgrading expensive PDF software is causing you trouble, consider making the switch to WPS Office. It provides comprehensive PDF editing tools alongside world-class word processing, spreadsheets, and presentation software in one seamlessly integrated, lightweight suite.
- 1. Download the installer: Visit the official WPS Office website and click the Free Download button.
- 2. Install the software: Run the downloaded installer and follow the on-screen instructions to set up the suite on your device.
- 3. Open your PDF files: Launch WPS Office and select the PDF module to start viewing, editing, and converting your documents immediately.
Frequently Asked Questions
Why does my browser block the Acrobat upgrade payment?
Browsers with strict privacy settings, aggressive ad blockers, or disabled cookies can inadvertently block the secure payment scripts and pop-up windows required to process the transaction.
What should I do if my credit card shows a pending charge but the upgrade failed?
Do not attempt the transaction again immediately. Contact support directly to verify if the payment was received. Most unauthorized pending charges will automatically drop off within a few business days.
Is there a free alternative to Adobe Acrobat 2017?
Yes, WPS Office is an excellent free alternative that includes a robust suite of PDF tools, allowing you to view, edit, annotate, and convert PDF files without needing a costly software subscription.
