How to Fix Acrobat Pro DC Keeps Asking for Sign-In Credentials
Question details
The user is stuck in a continuous login loop where the application repeatedly asks for Adobe ID credentials even after entering the correct password.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- not provided
- Scenario
- Signing into the application to access premium PDF features.
- Observed behavior
- The software continuously prompts for sign-in credentials, failing to register the successful login.
Ensure you have administrative privileges on your computer, as you will need to modify system folder permissions. It is also recommended to close all Adobe applications before proceeding.
Adjust Permissions for Adobe PCD and SLStore Folders
Restricted permissions on specific Adobe system folders often cause the continuous sign-in loop. Granting full control resolves the issue.
Adobe Acrobat relies on the Adobe PCD and SLStore folders to save licensing and login data. If your Windows user account does not have read and write permissions for these folders, Acrobat cannot save your login token, causing it to ask for credentials every time.
Open File Explorer and navigate to C:\ProgramData\Adobe to find the SLStore folder. Then, navigate to C:\Program Files (x86)\Common Files\Adobe to locate the Adobe PCD folder.
Right-click on the SLStore folder and select 'Properties'. Navigate to the 'Security' tab.
Click the 'Edit' button. Select your user account or the 'Administrators' group from the list, and check the 'Full Control' box under the Allow column.
Click 'Apply' then 'OK'. Repeat this exact process for the Adobe PCD folder.
Launch Adobe Acrobat Pro DC, enter your sign-in credentials one last time, and the loop should be resolved.
Update or Reinstall Adobe Acrobat Pro DC
If permission changes do not work, the installation might be corrupted or outdated.
Try WPS Office for a Seamless PDF Experience
If you are tired of continuous login issues and subscription prompts, WPS Office offers a powerful, lightweight, and free alternative. It includes a comprehensive PDF editor and reader that works seamlessly without complex sign-in loops.
- 1. Download WPS Office: Visit the official WPS Office website and click the free download button.
- 2. Install the Software: Run the downloaded installer and follow the quick on-screen instructions.
- 3. Open Your PDFs: Launch WPS Office and open your PDF documents instantly, free from continuous sign-in prompts.
Frequently Asked Questions
Why does Adobe Acrobat keep asking me to sign in?
This is usually caused by restricted read/write permissions on the Adobe PCD and SLStore folders. Without proper permissions, the software cannot save your login token locally, forcing a new prompt every time.
Where can I find the SLStore folder on Windows?
The SLStore folder is typically located at C:\ProgramData\Adobe\SLStore. Because the ProgramData folder is hidden by default, you must enable 'Hidden items' in File Explorer to view it.
Will reinstalling Acrobat fix the sign-in loop?
Reinstalling can fix the issue if the cause is corrupted installation files. However, if system folder permissions are the root cause, you will still need to manually adjust them for the Adobe PCD and SLStore folders.
Do I need an internet connection to fix the Adobe login loop?
You will need an internet connection to perform the initial sign-in after fixing the folder permissions, allowing Acrobat to verify your subscription with Adobe servers.
