Fix Adobe Acrobat iOS Sign-In Stuck on Free Storage Screen
Question details
The user is unable to complete the sign-in process because the app freezes on a specific storage screen.
- Product
- Adobe Acrobat
- Device & OS
- iOS
- Scenario
- Signing into the application on an Apple mobile device to access documents.
- Observed behavior
- The sign-in process stops at the Free Storage page, and tapping the blue Continue button yields no response.
Ensure your iOS device has a stable internet connection and verify that your device has sufficient local storage space, as low system memory can sometimes cause app interfaces to freeze.
Force Close and Reinstall the Application
Restarting or reinstalling the app clears temporary glitches and ensures you have the latest bug fixes that address unresponsive UI elements.
Often, a stuck screen on iOS is the result of a corrupted app cache or a transient bug within the current version of the application. Forcing the app to close or completely reinstalling it from the App Store can quickly restore functionality.
Swipe up from the bottom of your iOS screen (or double-click the Home button on older models) to open the App Switcher, then swipe up on the Adobe Acrobat preview to close it.
If reopening the app doesn't work, press and hold the Adobe Acrobat app icon on your home screen, select 'Remove App', and then tap 'Delete App'.
Open the Apple App Store, search for Adobe Acrobat, and download the latest version. Try signing in again once the installation is complete.
Gather Diagnostics for Adobe Support
If the app continues to freeze, collecting your device details will help the support team diagnose the specific sign-in problem.
Seamlessly View and Edit PDFs with WPS Office
If you are tired of login loops, frozen setup screens, and unresponsive buttons, WPS Office provides a lightweight and hassle-free alternative. It handles PDFs alongside your standard office documents smoothly and efficiently.
- 1. Download the app: Search for WPS Office in the Apple App Store and download it to your iOS device.
- 2. Open your files: Launch the app and tap the 'Files' or 'PDF' tab to immediately locate your documents.
- 3. Read and edit: Tap on any PDF file to start reading, annotating, or editing without encountering stuck login screens.
Frequently Asked Questions
Why is my app freezing on the iPad or iPhone during sign-in?
App freezes during sign-in on iOS are typically caused by cached data conflicts, poor network connectivity, or software bugs in the app that prevent UI elements like the 'Continue' button from registering your touch.
Can I bypass the Free Storage screen when opening the app?
Generally, promotional or setup screens require you to tap 'Continue' or 'Skip'. If the button is entirely unresponsive, you cannot bypass it without force-closing the app or waiting for an update that patches the bug.
Will I lose my local documents if I reinstall the app to fix the freeze?
If your documents are only saved locally within the app's isolated storage and not in the iOS Files app or a cloud service, deleting the app might remove them. Always check if files can be accessed via the native Apple Files app first.
