Fix Adobe Acrobat Send for Shared Review Upload Stuck in Creative Cloud
Question details
A user is unable to upload files using the Send for Shared Review feature, as the upload dialog becomes unresponsive without showing any error messages.
- Product
- Adobe Acrobat / Creative Cloud
- Device & OS
- not provided
- Scenario
- Attempting to upload a PDF file using the Send for Shared Review feature as a Creative Cloud subscriber.
- Observed behavior
- The upload dialog box remains stuck indefinitely and fails to display any error code or message.
Ensure you have a stable internet connection and have your Adobe ID login credentials handy, as you may need to verify your account entitlements and re-authenticate your session.
Verify Acrobat.com Entitlements and Refresh Login Status
Check if your specific Creative Cloud plan includes the required Acrobat.com services, and refresh your session to clear any authentication glitches.
Creative Cloud access does not automatically grant access to every Acrobat.com service. Certain subscription tiers or enterprise plans might restrict cloud-based collaboration features.
Refreshing your login token can often force the application to retrieve your most up-to-date subscription permissions and resolve stuck background processes.
Go to the Adobe account management portal via your web browser, log in, and check your subscription details under 'Plans' to confirm that Acrobat and Acrobat.com cloud services are fully included.
Open Adobe Acrobat, click on your profile icon in the top right corner (or go to the Help menu), and select 'Sign Out' to completely terminate your current session.
Relaunch the Adobe Acrobat application and sign back in using your Adobe ID credentials to establish a fresh connection to the cloud servers.
Open the PDF document you want to share and click on 'Send for Shared Review' again. If the dialog box still gets stuck, contact Adobe Support directly for account-level assistance.
Share and Review PDFs Easily with WPS Office
If you are facing subscription limitations or upload issues with Adobe Acrobat, WPS Office provides a powerful, built-in PDF tool that allows you to easily share documents, add comments, and collaborate without complex subscription tiers.
- 1. Open your PDF in WPS Office: Launch WPS Office and open the PDF document you wish to share for collaborative review.
- 2. Access the Share feature: Click on the 'Share' button located at the top right corner of the WPS PDF interface.
- 3. Generate a shareable link: Select 'Create Link' to generate a secure, shareable URL for your PDF document.
- 4. Set permissions and send: Adjust the viewing or editing permissions according to your needs, then copy and send the link to your collaborators.
Frequently Asked Questions
Why is my Adobe Acrobat upload dialog stuck without an error?
This usually happens due to a temporary network disruption, an expired authentication token, or your Adobe ID lacking the specific Acrobat.com entitlements required for the Shared Review cloud feature.
Does a Creative Cloud subscription include all Acrobat features?
Not always. While many Creative Cloud plans include the desktop Acrobat Pro application, certain cloud-based collaboration services like Acrobat.com document routing might require specific enterprise or individual entitlements.
How can I check my Adobe account entitlements?
Log in to your Adobe account via your web browser, navigate to 'Plans and payment', and review the list of included apps and services under your active subscription plan.
What should I do if my cloud upload is blocked by a firewall?
Ensure that your system's firewall or antivirus software is not blocking Acrobat.exe or its associated cloud syncing processes. You may need to add Adobe Acrobat to your firewall's whitelist.
