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Fix Microsoft 365 Personal Showing Only 5 GB of OneDrive Storage
Question details
The user's OneDrive account reflects only the free 5 GB storage limit despite having purchased an active Microsoft 365 Personal subscription that includes 1 TB of storage.
- Product
- Microsoft 365 and OneDrive
- Device & OS
- not provided
- Scenario
- Checking the available OneDrive cloud storage capacity after purchasing or renewing a Microsoft 365 Personal subscription.
- Observed behavior
- OneDrive continues to display a 5 GB quota instead of the 1 TB storage quota included with the active subscription.
Verify that you are currently signed into OneDrive using the exact Microsoft account email address that was used to purchase the Microsoft 365 Personal subscription.
Allow Time for Subscription Synchronization
Wait up to 48 hours for the new storage quota to reflect across Microsoft servers.
When you purchase or renew a Microsoft 365 subscription, the storage upgrade to 1 TB is not always immediate. System synchronization delays can cause your OneDrive account to temporarily show the default 5 GB limit.
Review your Microsoft account order history to confirm when the subscription was purchased. It typically takes at least 24 hours for the new storage quota to appear.
In cases of heavy server load, allow up to 48 hours for the full 1 TB of storage to be provisioned to your account.
Sign out of the OneDrive desktop app by clicking the OneDrive cloud icon in your system tray, selecting the gear icon (Settings), navigating to the 'Account' tab, and clicking 'Unlink this PC'. Sign back in to refresh your storage quota.
Contact OneDrive Support for Account Entitlement Update
If 48 hours have passed and the storage is still 5 GB, reach out to Microsoft support to manually verify and update your entitlement.
Switch to WPS Office for a Hassle-Free Productivity Experience
Tired of dealing with subscription sync issues and complicated cloud storage quotas? WPS Office provides a lightweight, highly compatible alternative to Microsoft Office. Create, edit, and save your documents seamlessly without the high subscription costs.
- 1. Download the software: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install and launch: Run the installer package and follow the on-screen instructions to set up WPS Office on your device.
- 3. Sign in for cloud storage: Open WPS Office, create a free account, and immediately access your dedicated WPS Cloud storage for easy file synchronization.
Frequently Asked Questions
Why is my Microsoft 365 subscription not updating my OneDrive storage?
It can take between 24 and 48 hours for the Microsoft backend servers to synchronize your new active subscription status and provision the upgraded 1 TB storage quota to your personal OneDrive account.
Can I speed up the OneDrive storage upgrade process?
The server synchronization process cannot be expedited manually. However, signing out of your OneDrive account and signing back in can help refresh your local application's status if the server has already completed the update.
How do I check my current OneDrive storage limit?
Sign in to the OneDrive website, click on the Settings gear icon at the top right, and select 'Options' or 'OneDrive settings'. Navigate to 'Manage storage' to view your exact current capacity and usage.
