License & Subscription Issues

Fix Microsoft 365 Share Now Button Keeps Loading Issue

Natalie Taylor Sep 25, 2026 870 views

Question details

The user is trying to share their Microsoft 365 Family subscription with others, but the 'Share now' button gets stuck on an infinite loading screen.

How to Fix the Microsoft 365 Share Now Button That Keeps Loading

Product: Microsoft 365
Device & OS: not provided
Scenario: Attempting to invite family members to utilize the purchased Microsoft 365 Family licenses.
Observed behavior: Upon selecting 'Share now', a window opens but continues loading indefinitely, failing to complete the sharing process.

Before you start

Verify that your internet connection is stable and ensure you are actively signed into the Microsoft account associated with the active Microsoft 365 Family subscription.

Solution 1Recommended

Generate a Direct Sharing Link

Bypass the main sharing pop-up window by directly creating an invitation link from your Microsoft account page.

Often, the default 'Share now' button relies on a specific background script that can hang due to server timeouts or browser blocks. Generating a direct link is the most reliable workaround.

Navigate to the Sharing Page

Log into your Microsoft account and navigate to the 'Services & subscriptions' page, then select 'Sharing'.

Choose 'Create link'

Instead of clicking 'Share now', look for alternative sharing methods and select 'Create link'.

Copy and Send

Once the link is generated, click the copy icon. You can manually paste this link into a text message, chat app, or your own email client to send it to your family members.

Link Expiration: The generated link will be valid until used. Anyone with the link can join your family group, so only share it with trusted individuals.

Solution 2

Try an Alternative Browser or Incognito Mode

Clear out potential cache conflicts or extension blocks by using a fresh browser session.

Solution 3

Add Members via the Microsoft Family Dashboard

If the subscription page is experiencing issues, you can add members through the centralized Family Safety dashboard.

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Frequently Asked Questions

How many people can I share my Microsoft 365 Family subscription with?

You can share your Microsoft 365 Family subscription with up to five other people, making it a total of six users on one plan. Each person gets their own 1TB of OneDrive storage.

Why don't I see the 'Share' option on my Microsoft account?

If you do not see the sharing options, you might be subscribed to Microsoft 365 Personal, which only covers one user. Sharing is an exclusive feature of the Microsoft 365 Family plan.

What should the invitee do once they receive the sharing link?

The invitee needs to click the link or open the email invitation, then sign in with their own free Microsoft account. Once accepted, they can install the Office apps on their own devices.

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