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Fix Microsoft 365 Storage Upgrade Paid but Not Applied
Question details
The user has paid for a Microsoft 365 or OneDrive storage upgrade, but the account still reflects the free 5 GB limit instead of the purchased capacity.
- Product
- Microsoft 365 and OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to utilize newly purchased cloud storage after completing a subscription upgrade.
- Observed behavior
- The account continues to show a 5 GB storage limit despite successful payment, and attempting to purchase the upgrade again results in an error.
Ensure you have the receipt or confirmation email of your Microsoft 365 or OneDrive subscription purchase ready, and verify that you are logged into the exact Microsoft account used to make the payment.
Verify Web Storage and Re-login
Check your actual storage quota online and refresh your local application session to force an update.
Sometimes the payment processes successfully, but the local OneDrive client fails to fetch the updated subscription status from the server.
Navigate to https://OneDrive.com in your web browser and sign in. Look at the storage indicator in the bottom-left corner to see if it shows 1 TB (or your purchased amount).
If the web version shows the correct upgraded amount but the desktop app still shows 5 GB, right-click the OneDrive cloud icon in your system tray, click the gear icon (Settings), and sign out.
Relaunch the OneDrive application and sign back in with your Microsoft account credentials to refresh your local storage limit.
Unlink and Relink OneDrive Account
Unlink your PC from OneDrive and set it up again to resolve deep-rooted synchronization bugs affecting storage limits.
Contact OneDrive Support
Reach out to Microsoft Support if your storage has not updated 48 hours after payment.
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Frequently Asked Questions
Why is my OneDrive storage still showing 5GB immediately after paying for Microsoft 365?
It can take up to 48 hours for Microsoft's billing servers to fully process your payment and apply the new storage quota to your account globally.
Will I lose my local files if I unlink my OneDrive account?
No, unlinking your account simply stops the synchronization process. All files currently on your computer and in the cloud remain perfectly safe and will resume syncing once you relink the account.
Can I just buy the Microsoft 365 storage upgrade again to fix the glitch?
You should not attempt to repurchase the upgrade. Doing so usually produces an error message and might result in a duplicate charge on your credit card. Verify your purchase history instead.
