Fix Microsoft Account 'More Information Required' Loop
Question details
The user is repeatedly prompted with a 'More information required' message when signing into their Microsoft account and cannot verify their identity because the registered phone number is no longer accessible.
- Product
- Microsoft 365 Work or School Account
- Device & OS
- not provided
- Scenario
- Signing into a Microsoft 365 account with a known password but an outdated phone number for verification.
- Observed behavior
- The system blocks access, displaying a message stating that the organization needs more information to secure the account, and the user cannot proceed past the verification screen.
Ensure you have the contact information for your organization's IT department or Microsoft 365 administrator, as this issue requires administrative privileges to resolve.
Contact Your IT Administrator to Reset MFA Methods
Since this is a work or school account, your organization's administrator controls the security defaults and multifactor authentication (MFA) settings.
When a Microsoft 365 tenant enables security defaults, users are forced to register for multifactor authentication. If your old phone number is no longer active, only an administrator can clear the old authentication data so you can register a new verification method.
Identify your organization's IT helpdesk, system administrator, or the person who issued your Microsoft 365 work or school account.
Contact them and request that they navigate to the Azure Active Directory (Entra ID) portal, locate your user profile, and choose the 'Require re-register MFA' option.
Once the administrator has reset your settings, sign in again with your standard password.
Follow the on-screen prompts to set up multifactor authentication using your current, active phone number or the Microsoft Authenticator app.
Request a Temporary Access Pass (TAP)
If you need immediate access to your account while your phone number is being updated, ask your admin to issue a Temporary Access Pass.
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Frequently Asked Questions
Why does Microsoft keep saying 'More information required'?
This message appears when your organization's IT administrator enables 'Security Defaults' or Multifactor Authentication (MFA) for your Microsoft 365 account. The system is requiring you to register additional security verification methods to keep the organization's data safe.
Can I bypass the 'More information required' screen myself?
No. If your previously registered phone number is no longer accessible, you cannot bypass this screen on your own. You must contact your organization's IT admin to clear your old authentication methods and allow you to set up new ones.
Does this happen with personal Microsoft accounts?
This specific prompt is typically associated with Microsoft 365 work or school accounts managed by an organization via Entra ID (formerly Azure AD). Personal accounts may ask for security info updates, but the management and recovery process is handled directly by the user rather than an IT administrator.
