Fix Microsoft 365 MFA Setup Stuck on More Information Required
Question details
Users are unable to complete multi-factor authentication (MFA) registration because the sign-in process repeatedly stalls or loops at the 'More information required' prompt.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Signing in to a newly created Microsoft 365 account or configuring initial security verification settings.
- Observed behavior
- The sign-in process displays a 'More information required' message, but fails to proceed to the actual security information setup, effectively locking the user out of their account.
You must have Microsoft 365 administrator privileges to apply the primary fix for this issue. If you are an end-user, you will need to contact your organization's IT department to perform these steps on your behalf.
Enable MFA via the Microsoft 365 Admin Center
Use the Microsoft 365 Admin Center to manually enable or reset the multifactor authentication status for the affected user account.
This login loop generally occurs when organization-wide security defaults conflict with an individual account's MFA registration status. An administrator can manually toggle the MFA requirement to push the setup through.
Navigate to the Microsoft 365 admin center in your web browser and log in using an account with Global Administrator or Authentication Administrator privileges.
On the left-hand navigation pane, click on 'Users' and then select 'Active users' from the dropdown menu.
Click on 'Multi-factor authentication' (or 'Manage multifactor authentication') located in the top menu bar above the active users list.
In the new MFA management tab, check the box next to the affected user's name. Under the quick steps on the right side, click 'Enable' to activate their MFA requirement.
Instruct the user to sign in to their Microsoft 365 account again. They should now successfully bypass the loop and be prompted to configure their security information (such as an authenticator app or SMS code).
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Frequently Asked Questions
Why does Microsoft 365 keep saying 'More information required'?
This prompt occurs because your organization has enabled Security Defaults or Conditional Access policies that require you to register additional authentication methods (like an Authenticator app or phone number) before accessing company resources.
Can I fix the Microsoft 365 MFA loop without an admin?
Generally, no. If your account is stuck in an MFA registration loop, an IT administrator must intervene to reset your MFA sessions or manually enable the requirement in the Microsoft Entra admin center.
How long does it take for admin MFA changes to take effect?
Changes made in the Microsoft 365 Admin Center usually take effect immediately. However, depending on server synchronization, it can occasionally take up to 15 minutes for the new MFA settings to apply to the user's login session.
