Fix Microsoft Apps Sign-in Window Closes After Password Change
Question details
The user is unable to sign into installed Microsoft applications because the sign-in prompt closes immediately after entering the email address, following a recent password change.
- Product
- Microsoft Apps (OneNote, Edge, Windows Settings)
- Device & OS
- Windows
- Scenario
- Attempting to re-authenticate desktop applications after changing the primary Microsoft account password.
- Observed behavior
- The authentication window automatically closes right after the email address is submitted, skipping the password prompt entirely. This affects all installed Microsoft apps and occasionally triggers OneNote error 0xE0000024 bdf5h.
Ensure you have a stable internet connection and verify that you can successfully sign into your Microsoft account via a web browser before attempting to fix the desktop applications.
Verify Account Aliases and Browser Access
Check if your email is functioning correctly as a primary account or an alias via the web browser to isolate the issue to local Windows apps.
Sometimes the local Windows authentication manager loses sync with Microsoft servers after a password update. Verifying your login via a web browser confirms that the account itself is healthy.
Go to account.microsoft.com in a standard web browser.
Sign in with your primary email address and the newly created password.
If you have an @outlook.com alias attached to your Gmail or third-party address, try signing in with that alias as well to confirm both work.
Add a New Account Alias for App Sign-In
Creating a new Outlook.com alias can sometimes bypass the authentication glitch in installed apps by forcing Windows to pull a fresh authentication token.
Reset Windows PC (Last Resort)
If all app-based authentication fails and the prompt continues to crash, resetting the PC can restore default system behavior and fix deeply corrupted local credentials.
Try WPS Office for a Hassle-Free Offline Experience
If Microsoft Office authentication issues and persistent sign-in crashes are disrupting your workflow, WPS Office offers a seamless, lightweight alternative. It doesn't force complex account sign-ins for basic offline editing, providing a stable environment for your documents, spreadsheets, and presentations.
- 1. Download the installer: Visit the official WPS website and download the free installation package.
- 2. Install WPS Office: Run the installer and follow the simple on-screen instructions.
- 3. Open your files instantly: Launch WPS Office and directly open your existing Word, Excel, or PowerPoint files to resume your work without authentication loops.
Frequently Asked Questions
What causes the Microsoft sign-in window to close immediately after entering an email?
This usually happens due to corrupted cached credentials in Windows or a synchronization glitch between the local Microsoft applications and the authentication server after a password has been updated.
How do I fix OneNote error 0xE0000024 bdf5h?
This specific error code indicates an authentication token failure. You can often resolve it by signing into the application using an alternative @outlook.com alias, or by removing the cached Microsoft account from Windows Settings.
Will resetting my PC to fix app sign-ins delete my Microsoft Office documents?
If you select the 'Keep my files' option during a Windows reset, your personal documents, photos, and files will not be deleted. However, you will need to reinstall your desktop applications once the system reset is finished.
Can I use Microsoft 365 applications without signing in?
Installed Microsoft 365 applications typically require a signed-in account with an active license to activate full editing features. Without a successful sign-in, they may operate in a severely restricted read-only mode.
