Fix Microsoft Delve Login and Authenticator Prompts on Windows
Question details
The user is unable to log into Microsoft Delve on a Windows computer due to persistent multifactor authentication prompts, despite the app working fine on their iPhone.
- Product
- Microsoft Delve
- Device & OS
- Windows
- Scenario
- Attempting to access Microsoft Delve via a web browser on a Windows computer.
- Observed behavior
- The login process is interrupted by a "More information required" screen, preventing access to the Delve dashboard.
Ensure you have your mobile device with the Microsoft Authenticator app nearby, and verify that you are using your correct organizational (work or school) credentials.
Complete the Multifactor Authentication Setup
Resolve the "More information required" prompt by walking through the mandatory security setup required by your organization.
When an organization enables security defaults or conditional access, all users must register for Multifactor Authentication (MFA). If you haven't completed this setup on your Windows browser, Microsoft will block access until you provide the required security information.
Click the 'Next' button on the screen that displays the 'More information required' message.
If you haven't already, download the Microsoft Authenticator app on your mobile device from the App Store or Google Play Store.
Open the Authenticator app, tap the '+' icon to add an account, and select 'Work or school account'.
Choose 'Scan a QR code' on your phone and point your camera at the QR code displayed on your Windows computer screen to link your account.
Clear Browser Cache and Try Incognito Mode
Use this method if you have already set up MFA but the browser is stuck in a login loop or displaying cached error pages.
Contact Your IT Administrator
Use this solution if you have lost your phone, recently changed devices, or are unable to bypass the Authenticator prompts.
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Frequently Asked Questions
Why does Microsoft Delve work on my iPhone but requires more information on Windows?
Your iPhone may already have an active security token, or it might be managed by your organization's Mobile Device Management (MDM) profile, which bypasses the prompt. Your Windows web browser is treated as a new or unverified session, triggering the MFA requirement.
What does the 'More information required' prompt actually mean?
This is a Microsoft 365 security prompt. It means your organization requires you to register additional security verification methods, such as the Microsoft Authenticator app, a phone number, or a recovery email, before granting access to company resources like Delve.
Can I skip the Microsoft Authenticator setup for Delve?
Usually, you cannot. If your IT administrator has enabled security defaults or conditional access policies, setting up Multifactor Authentication (MFA) is mandatory. You may have a grace period (often 14 days), but eventually, you will be blocked from logging in until the setup is complete.
How do I log into Delve if I lost the phone with my Authenticator app?
You will need to contact your organization's IT administrator. They must log into the Microsoft Entra admin center and revoke your old MFA sessions, which will allow you to register a new phone the next time you try to log into Delve on Windows.
