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Fix Microsoft Office Password Reset Code Not Arriving on iMac
Question details
The user is attempting to reset their Microsoft Office password on an iMac but is stuck because the secondary verification code required to complete the process does not arrive.
- Product
- Microsoft Office
- Device & OS
- Mac / iMac
- Scenario
- Attempting to create a new password to recover account access and sign in to Office applications on MacOS.
- Observed behavior
- The initial password reset code arrives via email, but the subsequent verification code needed to finalize the new password is never received.
Check your email's spam, junk, or promotions folders for the missing verification code, and ensure your internet connection is stable before requesting another reset.
Reset Password via Web Browser and Clear Mac License Files
Bypass the in-app verification glitch by resetting your Microsoft account password through a standard web browser, then clearing old Mac activation files using the official removal tool.
Often, the verification loop happens when attempting to reset your password directly through the native Office application on a Mac. Moving the process to a web browser ensures a more reliable connection to Microsoft's account servers.
Double-check that you are entering the exact email address associated with your Microsoft Office subscription before proceeding.
Open a browser like Safari or Chrome. If you have a personal account, navigate to https://account.live.com/ResetPassword.aspx. For a work or school account, go to https://passwordreset.microsoftonline.com/. Follow the prompts to receive the code and create a new password.
Download Microsoft's official Office License Removal Tool for Mac from their support site. Open the downloaded package and follow the on-screen instructions to clear old activation tokens from your iMac.
Launch any Microsoft Office application, such as Word or Excel. When the sign-in prompt appears, enter your email address and the newly created password to reactivate your software.
Try WPS Office for Mac While Recovering Your Account
If you are locked out of Microsoft Office and need to view or edit documents urgently, WPS Office provides a free, lightweight, and highly compatible alternative that doesn't require a complex account recovery process to get started.
- 1. Download the Application: Visit the official WPS website and download the Mac installer.
- 2. Install on Your Mac: Open the downloaded package and drag the WPS Office icon into your Applications folder.
- 3. Open Your Files Instantly: Launch WPS Office and directly open your existing Microsoft Office files with full editing capabilities.
Frequently Asked Questions
Why am I not receiving the Microsoft verification code email?
The email may be getting miscategorized as spam by your email provider, or automated messages from Microsoft might be temporarily blocked. Adding the Microsoft domain to your safe senders list or trying a different network can often resolve this.
Does the License Removal Tool delete my personal files on my Mac?
No, the License Removal Tool strictly targets Office activation and license files hidden in your system library. It will not touch, modify, or delete your personal documents, spreadsheets, or presentations.
Can I use Microsoft Office apps without signing in?
Without a signed-in, actively licensed account, Microsoft Office applications will enter reduced functionality mode. You will only be able to open and read documents, but you will not be able to edit them or create new ones.
