'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix Microsoft Service Trust Portal Azure Sign-In Error
Question details
The user is unable to log in to the Microsoft Service Trust Portal using their Azure credentials due to a Microsoft Account support error.
- Product
- Microsoft Service Trust Portal
- Device & OS
- not provided
- Scenario
- Attempting to access compliance and trust documents on the Microsoft Service Trust Portal using an Azure login.
- Observed behavior
- The sign-in dialog rejects the Azure credentials, displaying an error that Microsoft Account access is no longer supported, despite the interface indicating that an Azure login should work.
Ensure you are using your organizational Azure Active Directory (Entra ID) credentials rather than a personal Microsoft account, and try clearing your browser cache or using an Incognito window before attempting to sign in again.
Report the Issue on Azure Microsoft Q&A
Since this involves Azure account types and tenant permissions, engaging Microsoft Azure support specialists is the most effective way to resolve the restriction.
The Service Trust Portal relies heavily on specific tenant configurations and organizational account structures. When there is a mismatch or authentication failure, backend investigation by the Azure team is required to identify the root cause.
Note down your exact error message, account type, tenant information, sign-in method, and the browser you are using. Do not include passwords or any sensitive credentials.
Navigate to the official Azure Microsoft Q&A portal at https://learn.microsoft.com/en-us/answers/tags/133/azure.
Create a new thread explaining that the Service Trust Portal rejects your Azure credentials with the 'Microsoft Account access no longer supported' error, and provide the details you gathered in the first step.
Switch to WPS Office for a Seamless Document Experience
While Microsoft Azure handles portal logins, managing your daily document workflows shouldn't be frustrating. WPS Office provides a free, lightweight, and highly compatible alternative to Microsoft Office, letting you create, edit, and manage documents without complex account restrictions.
- 1. Download WPS Office: Visit the official WPS Office website and click the free download button.
- 2. Install the application: Run the downloaded installer and follow the simple on-screen instructions.
- 3. Open and edit files: Launch WPS Office to immediately open, edit, and save your Microsoft Office documents without sign-in barriers.
Frequently Asked Questions
Why does the Service Trust Portal say Microsoft Accounts are not supported?
The Service Trust Portal typically requires organizational or enterprise accounts (Azure Active Directory/Entra ID). If you are using a personal Microsoft account, the system will block access even if the initial sign-in prompt appears to accept it.
How can I check my Azure tenant permissions?
You can check your tenant permissions by logging into the main Azure Portal (portal.azure.com) and reviewing your assigned roles under Azure Active Directory. If you lack the necessary access, you will need to contact your organization's IT administrator.
Does clearing browser cookies help with Azure login loops?
Yes, cached credentials from other Microsoft services can cause conflicts during authentication. Try opening the Service Trust Portal in an Incognito or InPrivate window, or clear your browser's cookies and cache before signing in again.
