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Fix Missing Premium Trial Diamond Icon in Microsoft Planner
Question details
The user is unable to locate the diamond icon required to start a 30-day premium trial or request a premium license in Microsoft Planner.
- Product
- Microsoft Planner
- Device & OS
- not provided
- Scenario
- Attempting to start a 30-day premium trial or request a premium license based on Microsoft Planner's official documentation.
- Observed behavior
- The 'Try premium' diamond icon is completely missing from the user interface, preventing the user from accessing the trial.
Verify with your IT department whether self-service trials and early release features are permitted within your Microsoft 365 organization's policies, as admins can restrict these options.
Enable Targeted Release in the Microsoft 365 Admin Center
New features like the premium trial diamond icon are often rolled out first to users and organizations participating in early release programs.
If your organization is set to the Standard release schedule, new features might not be visible immediately. An IT administrator must adjust the tenant settings to enable the Targeted release or public preview to make the icon appear.
Ask your Microsoft 365 administrator to sign in to the Microsoft 365 admin center using their administrator credentials.
Go to 'Settings' > 'Org settings' > 'Organization profile', and then click on 'Release preferences'.
Choose either 'Targeted release for everyone' or 'Targeted release for selected users' (adding your account to the list) and save the changes.
Allow up to 24 hours for the new release preferences to sync across the tenant, then refresh Microsoft Planner to check for the diamond icon.
Open a Microsoft Support Ticket
If Targeted release is already enabled but the icon remains unavailable, backend configuration issues might be preventing its display.
Manage Projects Effectively with WPS Office
While Microsoft Planner requires specific licenses for premium task management, WPS Office offers a free, lightweight, and comprehensive alternative for your overall project documentation and data tracking needs. With built-in Gantt chart templates and powerful spreadsheet capabilities, you can manage your team's workload without expensive subscriptions.
- 1. Download and Install: Visit the official WPS website to download the free WPS Office suite and install it on your device.
- 2. Open a Spreadsheet: Launch WPS Office and click on 'Spreadsheet' to start a new document for your project.
- 3. Apply a Project Template: Click on 'Templates' to search for Gantt charts, task trackers, or project timelines, and apply one to easily manage your workflow.
Frequently Asked Questions
Why is the diamond icon missing in my Microsoft Planner?
The diamond icon may be missing if your organization is on a Standard release schedule rather than Targeted release, or if your IT administrator has explicitly disabled self-service trials for your tenant.
How long does the Microsoft Planner premium trial last?
Once activated via the diamond icon, the Planner premium trial typically provides access to advanced features for 30 days.
Can I request a premium license if the trial icon never appears?
Yes. If the self-service trial icon is unavailable, you can contact your IT department directly so they can purchase or assign a Planner premium license to your account through the admin center.
