MFA & Verification Issues

Fix: Not Receiving Microsoft 365 Two-Step Verification Code

Adam Davis Sep 29, 2026 869 views

Question details

The user is unable to receive Microsoft 365 two-step verification codes, preventing them from accessing their business account, using their paid Office subscription, or managing recurring billing.

How to Fix Not Receiving Microsoft 365 Two-Step Verification Code

Product: Microsoft 365
Device & OS: not provided
Scenario: Attempting to sign in to a Microsoft 365 business account or manage subscription billing.
Observed behavior: The two-step verification code is not being delivered, resulting in an account lockout and the inability to cancel or manage subscriptions.

Before you start

Ensure you have adequate cellular signal to receive SMS messages, check your email spam or junk folders if using email verification, and verify you are logging into the correct Microsoft 365 portal.

Solution 1Recommended

Contact Your Organization's IT Administrator

For Microsoft 365 business subscriptions, your IT admin has the authority to reset or bypass your MFA settings.

In a business or enterprise environment, standard users do not have the permissions to bypass multifactor authentication. The safest and fastest way to regain access is through your company's IT department.

Reach out to IT support

Contact your company's IT support desk, system administrator, or the person responsible for managing Microsoft 365 licenses.

Request MFA reset

Ask the administrator to log into the Microsoft 365 Admin Center and navigate to Active Users.

Re-register authentication methods

Have the admin select your account and choose the option to 'Require re-register MFA'. Once done, log in again to set up a new phone number or authenticator app.

Contact Your Organization's IT Administrator

Security Tip: Always set up a secondary authentication method, such as an authenticator app or an alternate email, to avoid lockouts in the future.

Solution 2

Contact Microsoft Support for Billing and Access

If you are the admin or cannot reach your admin to cancel recurring billing, you must contact Microsoft Support directly.

Free Microsoft Office alternative

Use WPS Office as a Free and Hassle-Free Alternative

Locked out of Microsoft 365 due to verification issues? Don't let account problems stall your productivity. WPS Office is a highly compatible, free Office alternative that lets you view, edit, and create documents without relying on a paid Microsoft subscription or facing complex MFA lockouts.

1. Download the Installer: Visit the official WPS Office website and download the free installer for your Windows, Mac, or Linux device.
2. Open Existing Office Files: Launch WPS Office and directly open your existing Word, Excel, or PowerPoint files from your local drive to continue working immediately.
3. Save and Share: Edit your documents and save them in standard Microsoft formats so you can seamlessly share them with your colleagues.

Edit documents offline without being locked out by online two-step verification issues.Fully compatible with Microsoft Office formats including DOCX, XLSX, and PPTX.Completely free to use for essential document, spreadsheet, and presentation editing.Lightweight design with a familiar user interface for a seamless migration.

microsoft office alternative - wps office

Frequently Asked Questions

Why am I not getting the Microsoft verification code texts?

Your mobile carrier might be blocking shortcode texts, your phone might have poor reception, or the phone number registered in your Microsoft 365 security settings might be outdated or incorrect.

Can I bypass Microsoft 365 two-step verification if I'm locked out?

You cannot bypass it yourself for security reasons. You must contact your organization's IT administrator to reset your MFA settings in the Microsoft 365 Admin Center.

How do I cancel my business subscription if I cannot log in?

If you are unable to access the admin portal due to MFA issues, you must call Microsoft's official business billing support via phone to verify your identity and manually cancel the recurring billing.

Login & Account Issues