Sign-in & Login Problems

Fix OneDrive Android Sign-In Wi-Fi or Mobile Data Error

WPS Content Manager Sep 28, 2026 869 views

Question details

User is unable to sign into the OneDrive app on Android due to a false network connection error.

How to Fix OneDrive Android Sign-In Network Error

Product: Microsoft OneDrive
Device & OS: Android
Scenario: Attempting to sign in to the OneDrive app to set up or manage photo backups.
Observed behavior: The app prompts the user to connect to Wi-Fi or mobile data in order to sign in, despite the device having an active internet connection and correct network permissions enabled.

Before you start

Make sure your Android device has a stable internet connection by opening a web browser to verify that the network is actively transmitting data, and check that you have your correct Microsoft account credentials ready.

Solution 1Recommended

Clear OneDrive App Data and Cache

Resetting the app's local data can resolve persistent login and network sync glitches without deleting your cloud files.

Often, a corrupted local app cache can cause OneDrive to misread the Android system's network status. Clearing the data resets the app to a clean state.

Open Android Settings

Swipe down from the top of your Android screen and tap the gear icon to open Settings.

Navigate to Apps

Select 'Apps' or 'App Management' and find OneDrive in your list of installed applications.

Access Storage Options

Tap on 'Storage & cache' or 'Storage usage' on the OneDrive app info page.

Clear Data and Cache

Tap 'Clear cache' first, then tap 'Clear data' (or 'Clear storage'). Confirm any prompts.

Restart and Sign In

Restart your Android phone, open the OneDrive app, and attempt to sign in again using your Microsoft credentials.

Data Safety: Clearing app data acts like a fresh install and fixes false network alerts. Your backed-up photos and cloud files remain safe in your Microsoft account.

Solution 2

Verify Network Permissions and System Settings

If the app still cannot detect the network, it may be blocked by background data restrictions or DNS configuration issues.

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Frequently Asked Questions

Will clearing OneDrive app data delete my backed-up photos?

No, clearing the app data only removes local cache and configuration files on your Android device. Your previously synced photos and files remain completely safe in your Microsoft cloud account.

Why does OneDrive say no internet when I am connected to Wi-Fi?

This false error is typically caused by a corrupted app cache, restricted background data permissions, or mismatched system date and time settings that prevent the app from securely connecting to Microsoft's servers.

How do I update OneDrive if it's a pre-installed Android system app?

Open the Google Play Store, tap your profile icon, select 'Manage apps & device', find OneDrive in the list of available updates, and tap 'Update'. You cannot completely uninstall pre-installed apps, but installing the latest updates often patches underlying network bugs.

Login & Account Issues