Sign-in & Login Problems

Fix OneDrive Desktop App Sign-In Password Field Not Working

Maira Mehtab Sep 27, 2026 869 views

Question details

The user is unable to type their password into the OneDrive desktop application sign-in window, although the account credentials work properly online.

Product: Microsoft OneDrive
Device & OS: Windows and macOS
Scenario: Attempting to sign in to the OneDrive desktop application.
Observed behavior: The password input field in the sign-in window is completely unresponsive and does not accept any keyboard input.

Before you start

Before reinstalling the application, open a web browser and try logging into the OneDrive web version to verify that your account is active and your password is correct.

Solution 1Recommended

Verify Credentials and Reinstall OneDrive on Windows

Confirming your web access and performing a clean reinstallation of the desktop app resolves the input glitch on Windows.

When the application's login window freezes or becomes unresponsive to keystrokes, the issue usually stems from a corrupted local app cache or an outdated application version.

Test Web Sign-In

Navigate to the official OneDrive website using any browser and sign in. If successful, the issue is confirmed to be with the desktop app.

Uninstall OneDrive

Open the Windows Settings app, click on 'Apps', then 'Installed apps'. Scroll down to locate Microsoft OneDrive, click the three-dot menu (or directly on the app), and select 'Uninstall'.

Download and Reinstall

Visit the official Microsoft download page to get the latest version of OneDrive. Run the downloaded installer, complete the setup, and try typing your password in the new sign-in window.

Solution 2

Reinstall OneDrive from the Mac App Store

Mac users experiencing password field unresponsiveness should remove the app and reinstall the latest App Store version.

Free Microsoft Office alternative

Avoid App Sync Glitches with WPS Office and WPS Cloud

If you are tired of desktop app bugs and sign-in glitches, consider using WPS Office. It provides a lightweight, highly compatible alternative to Microsoft Office, featuring its own seamless built-in cloud storage (WPS Cloud) that keeps your documents synced securely without the recurring login headaches.

1. Download WPS Office: Visit the official WPS website and download the free installation package for your PC or Mac.
2. Install the Suite: Run the setup file and follow the on-screen instructions for a quick, hassle-free installation.
3. Activate WPS Cloud: Open any WPS application, sign in securely, and enable auto-sync to back up your documents directly to WPS Cloud.

Fully compatible with Microsoft Office file formats including .docx, .xlsx, and .pptxComes with 1GB of free built-in WPS Cloud storage for reliable, instant file backupLightweight application design ensuring smooth performance without input glitchesFamiliar user interface that makes migrating from Microsoft Office completely effortless

microsoft office alternative - wps office

Frequently Asked Questions

Will I lose my local files if I uninstall OneDrive to fix the sign-in issue?

No, uninstalling the OneDrive application does not delete your local files or the documents stored in the OneDrive folder on your computer. Once you reinstall the app and sign in, it will recognize your existing folder and resume syncing without duplicating or deleting files.

Why is the password field suddenly unresponsive in the OneDrive desktop app?

This problem is typically caused by a rendering glitch in the sign-in window interface, a corrupted temporary application cache, or an outdated software version that fails to capture keystrokes correctly.

Can I use an older version of OneDrive to bypass this sign-in bug?

It is not recommended. Microsoft frequently rolls out updates to patch security vulnerabilities and bug fixes like this one. Installing the most current release is the safest and most effective way to restore normal application behavior.

Login & Account Issues