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Fix OneDrive Showing 5 GB After Microsoft 365 Family Upgrade
Question details
The user's OneDrive account is not reflecting the increased storage capacity associated with a newly purchased Microsoft 365 Family subscription.
- Product
- OneDrive / Microsoft 365
- Device & OS
- not provided
- Scenario
- Upgrading from a free basic account to a paid Microsoft 365 Family subscription to access 1 TB of cloud storage.
- Observed behavior
- The OneDrive storage quota remains at the free 5 GB limit instead of updating to the expected 1 TB allocation.
Verify that you are currently signed into OneDrive using the exact same Microsoft account that you used to purchase the Microsoft 365 Family subscription.
Wait for Microsoft Server Synchronization
Allow sufficient time for Microsoft's servers to process your subscription upgrade and allocate the new storage space.
Storage entitlement updates are not always instantaneous. It is a known behavior that Microsoft's backend servers require time to propagate subscription changes across all associated services like OneDrive.
Allow up to 24 hours, and in some cases up to 48 hours, after receiving your subscription confirmation email for the storage quota to update automatically.
Sign out of your OneDrive desktop application or web browser session, wait a few minutes, and sign back in to force the application to fetch your latest account data.
Contact Microsoft Billing Support
Reach out to Microsoft support to manually verify your subscription status if the storage has not updated after the 48-hour waiting period.
Try WPS Office for Free Cloud Storage and Seamless Document Editing
While waiting for your Microsoft 365 storage allocation to update, consider using WPS Office. It is a lightweight, completely free alternative to Microsoft Office that offers excellent compatibility and includes its own integrated WPS Cloud storage to keep your documents safe and accessible across all your devices.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Install the software: Run the downloaded installer and follow the quick on-screen instructions to set up the suite on your device.
- 3. Activate free cloud storage: Open WPS Office and sign in or create a free account to instantly unlock your complimentary WPS Cloud storage.
Frequently Asked Questions
Why does Microsoft 365 not apply the 1 TB OneDrive storage instantly?
Because of the high volume of accounts and the architecture of Microsoft's cloud infrastructure, subscription changes can take between 24 and 48 hours to fully sync and apply the 1 TB storage quota to your specific OneDrive account.
How can I check my current OneDrive storage usage and limit?
Log in to OneDrive on the web, click the gear icon in the top right corner to open Settings, and select 'Options'. Under 'Manage storage', you can view your total storage limit and how much space is currently being used.
Does sharing my Microsoft 365 Family subscription give the other person 1 TB of storage?
Yes, Microsoft 365 Family allows you to share your subscription with up to 5 other people. Each person you share it with receives their own private 1 TB of OneDrive cloud storage.
Can I force OneDrive to update its storage limit on Windows?
You can try unlinking your PC. Click the OneDrive cloud icon in your taskbar, go to Settings > Account, and select 'Unlink this PC'. Afterward, sign back in with your Microsoft credentials to force the app to retrieve your updated storage quota.
