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Fix OneDrive Showing 5GB Free Plan Instead of 100GB on New Phone
Question details
The user's paid 100 GB OneDrive subscription is incorrectly displaying as the free 5 GB plan on their new mobile device.
- Product
- Microsoft OneDrive
- Device & OS
- Android (Samsung)
- Scenario
- Accessing a paid cloud storage subscription after switching to a new mobile phone.
- Observed behavior
- The OneDrive application shows only 5 GB of free storage available instead of the purchased 100 GB quota, despite using the same account.
Ensure you have your Microsoft account credentials ready and confirm via your Microsoft billing history that your 100 GB OneDrive subscription is currently active and not expired.
Verify Online Quota and Refresh the Mobile App
The web version of OneDrive is the most reliable place to check your actual storage quota. Forcing the mobile app to resync usually resolves display discrepancies.
Mobile apps can sometimes cache old account data or fail to sync your subscription status immediately upon setting up a new device. By verifying your subscription online first, you can confirm whether the issue is with your account or just a localized app glitch.
Open a web browser, navigate to the official OneDrive website, and log in. Check your storage quota located in the bottom-left corner of the screen to see if it reflects the 100 GB.
On your new Samsung phone, open the OneDrive app and ensure the email address you are signed in with matches the exact Microsoft account associated with the paid subscription.
In the OneDrive app, go to the 'Me' tab or Settings, tap your account name, and select 'Sign out'. Reconnect using a stable Wi-Fi network and sign back in to force a fresh data sync.
If the quota still incorrectly shows 5 GB, uninstall the OneDrive app from the Google Play Store, restart your phone, and install the latest version of the app.
Edit Your Cloud Documents Seamlessly with WPS Office
While troubleshooting your Microsoft OneDrive storage, consider using WPS Office as a lightweight, powerful alternative to Microsoft Office. WPS Office allows you to connect directly to cloud drives, offering high compatibility with Microsoft Office formats at no extra cost.
- 1. Install WPS Office: Download and install WPS Office from your device's app store or the official website.
- 2. Connect Your Cloud Drive: Open the app, navigate to the 'Cloud' or 'Open' tab, and select 'Add Cloud Storage' to link your preferred drive.
- 3. Edit Documents Instantly: Tap on any Office document stored in your cloud drive to open, edit, and automatically save changes back to the cloud.
Frequently Asked Questions
Why does my paid OneDrive subscription show as free on my new device?
This typically occurs due to signing in with a different Microsoft alias, an expired subscription, or the mobile app failing to sync the latest account quota from the server during initial setup.
Will I lose my files if I uninstall and reinstall the OneDrive app?
No, your files are safely stored in the cloud. Reinstalling the app will only remove local app data and force a fresh sync of your files and storage quota once you sign back in.
How long does it take for a newly renewed OneDrive subscription to update?
Normally, storage upgrades reflect within a few minutes, but it can take up to 24 hours for the new quota to fully sync across all devices and mobile apps.
