Fix Password Rejected After Successful Reset in WPS
Question details
The newly reset password is not accepted during the sign-in process, despite single-use login codes working correctly.
- Product
- WPS Account
- Device & OS
- not provided
- Scenario
- Signing into the account immediately after completing a password reset process.
- Observed behavior
- The system rejects the newly reset password during sign-in because the browser may be auto-filling or retaining outdated cached credentials.
Ensure you have a stable internet connection and verify that your keyboard's Caps Lock is turned off before attempting to enter your new password.
Clear Browser Cache and Verify Password Manually
Clear your browser's stored credentials and manually type the new password to prevent auto-fill errors from overriding your new login details.
Web browsers often save your login information to make signing in faster. However, when you reset a password, the browser might continue to inject the old password into the sign-in fields, leading to repeated rejections.
Open your web browser settings and navigate to the privacy or history section. Clear your browsing history, cache, and saved passwords to ensure old credentials are completely removed.
Open Notepad or a similar plain-text editor on your device and carefully type your new password. This allows you to visually verify that you are typing the exact correct characters without typos.
Highlight the verified password in Notepad, copy it, and paste it directly into the password field during the sign-in process.
Manage Your WPS Office Account Effectively
WPS Office offers a unified account system that securely syncs your documents across all devices. Easily manage your profile, reset passwords, and access cloud storage with a single login.
- 1. Download and Install: Get the latest version of WPS Office from the official website and install it on your device.
- 2. Open the Sign-in Panel: Launch WPS Office and click on the 'Sign In' button located in the top right corner of the application's home screen.
- 3. Enter Your Credentials: Input your registered email address and your newly reset password to securely log in.
- 4. Manage Account Settings: Click on your profile avatar to access your account dashboard, where you can update security settings, link devices, or manage your cloud storage.
Frequently Asked Questions
Why does my browser keep using my old password after a reset?
Web browsers often save passwords and auto-fill them during sign-in. If you reset your password but don't update the saved entry in your browser, it will continue to submit the old, invalid password. Clearing your saved passwords or updating the auto-fill settings will resolve this.
Can I use a single-use code instead of a password to sign in?
Yes, WPS Office and many other services offer a single-use code (OTP) option via email or SMS. This allows you to securely sign in if you forget your password, suspect auto-fill issues, or prefer not to use a traditional password.
How can I make sure I am typing the correct password on a mobile device?
On mobile devices, password fields typically have a small 'eye' icon next to them. Tapping this icon will unhide the characters as you type, allowing you to visually verify your new password before submitting it.
