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Fix Request Is Blocked Error in Chrome on Mac for Microsoft Websites
Question details
The user is unable to access Microsoft websites using Google Chrome on a Mac due to a blocking error, even though the same Microsoft account works perfectly in Safari and on other computers.
- Product
- Google Chrome
- Device & OS
- Mac
- Scenario
- Attempting to log into a Microsoft account or access Microsoft web services using Google Chrome on macOS.
- Observed behavior
- The browser displays a 'Request is blocked' error message on the screen, preventing the Microsoft website from loading.
Ensure you have your Microsoft account credentials saved elsewhere, as clearing your browser data or resetting connections will require you to log in again.
Temporarily Disable Mac Security Software or Web Shields
Third-party security applications like Avast often use aggressive web shields that can falsely flag and block Microsoft login requests in Chrome.
Because the account works correctly in Safari, the issue is often isolated to how your Mac's security software monitors Chrome traffic. Disabling the web filtering feature temporarily can quickly identify if it is the root cause.
Locate and open your installed antivirus or security application (e.g., Avast Security) from the Mac Applications folder or menu bar.
Find the 'Core Shields', 'Web Shield', or 'Web Filtering' section within the application preferences.
Toggle the Web Shield off. You may be prompted to enter your Mac administrator password to confirm this action.
Return to Google Chrome, refresh the Microsoft login page, and check if the 'Request is blocked' error is resolved.
Clear Chrome Cache and Cookies
Corrupted or outdated session cookies can cause authentication conflicts, leading the server to block your browser's request.
Test Using an Incognito Window
Incognito mode runs Chrome without your extensions and stored cookies, helping you isolate browser-specific interference.
Avoid Web Login Hassles with WPS Office for Mac
If browser errors and blocked web requests disrupt your workflow when using Microsoft's online tools, consider switching to a powerful desktop solution. WPS Office is a lightweight, fully compatible office suite that lets you work offline without relying on web browser logins.
- 1. Download for Mac: Visit the official WPS Office website and click the Free Download button for macOS.
- 2. Install the Suite: Open the downloaded .dmg file and drag the WPS Office icon into your Applications folder.
- 3. Start Working Offline: Launch WPS Office and start editing your documents immediately without needing a browser login.
Frequently Asked Questions
Why does the 'Request is blocked' error only happen in Chrome and not Safari?
Chrome and Safari handle tracking prevention, cookies, and security certificates differently. Additionally, third-party Mac security software often installs specific web shields or browser extensions that target Chrome's traffic directly while ignoring Safari.
What should I do if disabling my antivirus Web Shield doesn't work?
If disabling the web shield fails, try clearing Chrome's cache and cookies, disabling all browser extensions, or resetting Google Chrome to its default settings. Also, check if a VPN or proxy is active, as Microsoft may block certain IP addresses.
Is it safe to disable my Mac's security software to access a website?
It is generally safe to temporarily disable web shields for troubleshooting purposes on a trusted website like Microsoft. However, you should re-enable the protection immediately after testing to ensure your Mac remains secure against malicious sites.
Can a VPN cause Microsoft websites to block my browser request?
Yes. Microsoft security servers occasionally flag and block traffic coming from known VPN IP addresses to prevent automated attacks or unauthorized access. Temporarily disconnecting your VPN can help determine if it is causing the block.
