License & Subscription Issues

Fix Unable to Create a Microsoft 365 E5 Trial

Maira Mehtab Sep 22, 2026 869 views

Question details

The user is unable to complete the Microsoft 365 E5 trial registration because the process halts at the identity verification stage, prompting them to contact support for additional information.

Product: Microsoft 365 E5
Device & OS: not provided
Scenario: Registering for a new Microsoft 365 E5 enterprise trial account.
Observed behavior: The registration process stops during identity verification, displaying a message that requests additional company information and directs the user to contact official support.

Before you start

Ensure you have your official company details, registered business address, and corporate phone number readily available, as Microsoft support will require these for manual identity verification.

Solution 1Recommended

Contact Microsoft Support for Manual Verification

Reach out to Microsoft's official support team to manually verify your business identity and bypass the automated security block on your trial registration.

Microsoft enforces strict security measures for enterprise trials to prevent abuse. When automated verification fails, you must supply documentation manually.

Access the Microsoft 365 Admin Center

If you have partial portal access, log in to the Microsoft 365 admin center using the administrator credentials you created during the initial setup phase.

Navigate to Help & Support

Click on the 'Help and support' icon located in the bottom right corner or the navigation pane of the admin center dashboard.

Submit a Support Request

Select 'Contact Support' and fill in the requested details, providing your company information, address, and phone number to complete the manual identity verification.

Use Business Support Phone Options

If you cannot access the admin center at all, look up the official Microsoft 365 business support phone number for your specific region and call them directly to resolve the verification hold.

Do Not Bypass Security Controls: Do not attempt to use VPNs or unauthorized methods to bypass verification controls, as this violates Microsoft's terms of service and can lead to permanent account suspension.

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Frequently Asked Questions

Why does Microsoft 365 E5 trial registration fail at identity verification?

Microsoft enforces stringent anti-fraud and security measures for enterprise-level trials like E5. If your provided company details, phone number, IP address, or location trigger their automated security filters, manual verification becomes mandatory.

Can I bypass the Microsoft 365 identity verification step?

No. It is highly advised not to attempt bypassing verification controls. Doing so is against Microsoft's terms of service and will likely result in the permanent ban of your account and business domain.

How long does manual identity verification take for Microsoft 365?

Once you contact Microsoft 365 support and provide the necessary business documentation (such as proof of business address and phone number), manual verification typically takes between 24 to 48 hours to be processed.

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