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How to Add a Tax ID When Microsoft 365 Billing Account is Under Review
Question details
Users are unable to add a required tax identification number or update billing details because their Microsoft 365 billing account is locked under a review status.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Updating billing information or adding a business tax ID for an organization's Microsoft 365 subscription.
- Observed behavior
- The billing system locks the account with an 'under review' status, disabling the administrator's ability to save new billing details or apply a tax ID.
Ensure you are signed in with Global Administrator or Billing Administrator credentials, and have your business registration and tax documents ready before contacting support.
Contact Microsoft Billing Support via the Admin Center
Since account reviews are handled internally by Microsoft, you must contact their billing support directly to unlock the account and add your tax ID.
Community forums and standard support staff do not have access to account-specific billing and taxation tools. The only way to resolve a billing account review is by submitting a direct support ticket through the official Microsoft 365 admin portal.
Navigate to admin.microsoft.com and log in using your administrator credentials.
Locate and click on the 'Help & support' icon, usually located in the bottom right corner of the admin dashboard.
Type a brief description of your issue, such as 'Account under review cannot add tax ID', and press Enter to search.
Review the suggested articles, then select the 'Contact support' button or headset icon at the bottom of the help pane.
Fill out the support request form. Attach any necessary screenshots of the error, mention if your purchase is time-sensitive, and submit the ticket.
Switch to WPS Office for a Hassle-Free Experience
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- 1. Download: Visit the official WPS Office website and click the free download button.
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Frequently Asked Questions
Why is my Microsoft 365 billing account under review?
Microsoft occasionally places billing accounts under review for security purposes, to verify business information, or to check for unusual purchasing activities. This is a standard compliance measure.
Can I bypass the account review to just add my tax ID?
No. While the account is under review, administrative changes to billing profiles, including adding or modifying tax identification numbers, are temporarily locked until Microsoft support clears the review.
How long does a Microsoft billing account review typically take?
Once a support ticket is submitted, it generally takes 24 to 48 hours for the billing verification team to process the review, though time-sensitive requests can sometimes be expedited.
Who can submit the support ticket for a billing issue?
Only users assigned the Global Administrator or Billing Administrator role within your Microsoft 365 tenant can access the Help & support section to raise billing-related tickets.
