How to Authenticate OneDrive and SharePoint While Traveling Overseas
Question details
The user needs a reliable method to complete two-factor authentication for OneDrive for Business and SharePoint while traveling internationally.
- Product
- OneDrive for Business
- Device & OS
- not provided
- Scenario
- Attempting to log into corporate cloud storage while traveling overseas without access to the primary mobile phone network for SMS codes.
- Observed behavior
- Standard SMS-based two-factor verification methods are unavailable, preventing the user from accessing their files in OneDrive and SharePoint.
Before leaving for your international trip, it is highly recommended to configure an alternative authentication method, such as an authenticator app, while you still have access to your primary phone number.
Set Up and Use the Microsoft Authenticator App
The Microsoft Authenticator app is the best option for international travel because it does not rely on cellular service to generate verification codes.
Using an authenticator app ensures you can generate a time-based one-time password (TOTP) anywhere in the world, even if your phone is in airplane mode.
Install the Microsoft Authenticator app on your mobile device from your respective app store before your trip.
Open the app, select 'Add account', choose 'Work or school account', and log in with your Microsoft 365 credentials to link the app to your profile.
When prompted for a code while logging into OneDrive or SharePoint abroad, open the Authenticator app and enter the 6-digit code provided on the screen.
Register an International Phone Number
If you plan to use a local SIM card while traveling, you can update your security info to receive SMS verification codes on the new international number.
Contact Your Microsoft 365 Administrator
If you are already overseas and locked out, your organization's IT administrator can temporarily bypass or adjust your authentication requirements.
Edit Your Cloud Files Anywhere with WPS Office
While navigating enterprise authentication policies for cloud drives during travel, you need a lightweight, reliable, and versatile tool to handle your documents. WPS Office serves as a powerful free alternative that connects directly to multiple cloud storage services, allowing you to edit and manage your files globally with ease.
- 1. Install WPS Office: Download and install WPS Office on your laptop or mobile device.
- 2. Connect Cloud Storage: Open the application, navigate to the 'Open' menu, and select 'Add Cloud Storage'.
- 3. Log In and Edit: Select OneDrive, enter your credentials, and start editing your documents directly within the WPS interface.
Frequently Asked Questions
Does the Microsoft Authenticator app require internet access to work overseas?
No, generating the 6-digit verification code (TOTP) inside the Microsoft Authenticator app does not require a Wi-Fi or cellular data connection. However, if you rely on the 'push notification' approval method, your device will need an active internet connection.
Can I use a trusted device to bypass MFA while traveling?
Yes, if your organization allows it, logging into OneDrive or SharePoint using a laptop or smartphone that you have previously marked as a 'trusted device' may bypass the prompt for secondary authentication.
What should I do if my phone is lost or stolen while traveling internationally?
You should immediately contact your company's Microsoft 365 IT administrator. They can sign you out of all active sessions, block the lost device from accessing company data, and assist you in setting up a new authentication method.
