How to Cancel a Microsoft Account Security Info Change Request
Question details
The user needs to cancel a pending security information update on their Microsoft account to remove the 30-day access restriction.
- Product
- Microsoft Account
- Device & OS
- not provided
- Scenario
- The user updated their Microsoft account security details, which triggered a 30-day pending period blocking access to sensitive account settings and verification codes.
- Observed behavior
- The account displays a 'Your security info change is still pending' message and restricts access to sites and features requiring security verification.
Ensure you still have access to your old security information, such as your current phone number or alternate email address, as it is required to verify your identity and cancel the pending request.
Cancel the Pending Security Request via Microsoft Account Settings
Use this method if you still have access to your old security phone number or email and want to immediately remove the 30-day security hold.
When you change your security information, Microsoft places your account in a restricted state for 30 days to protect against unauthorized changes. Canceling this request restores your previous security methods instantly.
Navigate to the Microsoft account Security page at https://account.live.com/proofs/Manage and log in with your account credentials.
On the page displaying 'Your security info change is still pending', locate and select the 'Cancel this request' option.
Follow the on-screen instructions to receive a verification code using your existing security information (such as your old phone number or email address). Enter the code to finalize the cancellation.
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While you manage your Microsoft account security settings, consider WPS Office as a fast, free, and highly compatible alternative to Microsoft Office. It doesn't require complex account setups or security holds to get started with your local documents.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button for your operating system.
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Frequently Asked Questions
What happens if I can't access my old security information?
If you no longer have access to your original phone number or alternate email, you cannot cancel the request. You must wait the full 30 days for the new security information to take effect.
Why does Microsoft enforce a 30-day pending period?
The 30-day restriction is a strict security measure designed to protect your account. It gives the true account owner time to be notified and cancel the change if an unauthorized person attempts to hijack the account.
Can I still use my email during the 30-day pending period?
Yes, you can usually still access your Outlook inbox, Skype, and OneDrive for everyday tasks. However, you will be blocked from accessing sensitive settings, billing pages, or other services that require active security verification.
