How to Cancel an Adobe Acrobat Upgrade and Purchase Acrobat 2020
Question details
The user needs to cancel an Adobe Acrobat upgrade because they do not own the prerequisite base version, and wants to purchase the full version of Acrobat 2020 instead.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- The user mistakenly purchased an Acrobat upgrade without having a previous license and needs a refund to buy the correct full standalone version.
- Observed behavior
- The purchased Acrobat upgrade cannot be activated without a previous version, requiring order cancellation and a new purchase.
Ensure you have your Adobe account login credentials and the order number for the Acrobat upgrade purchase ready before contacting customer support.
Contact Adobe Support for Order Cancellation
Since the upgrade requires a previous version you do not own, you must request a refund or cancellation directly through Adobe's assisted support team.
Software upgrades often require a valid license key from an older version of the product to activate. If purchased by mistake, the fastest resolution is to have Adobe Support cancel the order.
Open your web browser and navigate to the official Adobe contact page at https://www.adobe.com/about-adobe/contact.html.
Click 'Sign In' at the top right corner and log in with the Adobe ID used to purchase the Acrobat upgrade.
Navigate to your order history, select the upgrade purchase, and initiate a chat or call with the assisted support team to explain the situation and request a cancellation.
Purchase the Full Version of Acrobat 2020
After canceling the invalid upgrade, review the system requirements and purchase the standalone, full version of Acrobat 2020.
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Frequently Asked Questions
Can I buy an Adobe Acrobat upgrade without owning a previous version?
No, Adobe Acrobat upgrade pricing is exclusively for users who already own a valid standalone license for an immediate prior version. If you do not have one, you must purchase a full license.
How long does it take for Adobe to process a software refund?
Once approved and processed by Adobe assisted support, refunds typically take 5 to 7 business days to appear on your original payment method, depending on your bank.
Is Acrobat 2020 a subscription or a one-time purchase?
Acrobat 2020 is a perpetual, one-time purchase desktop software. Unlike Acrobat Pro DC, it does not require an ongoing monthly or annual subscription.
