License & Subscription Issues

How to Cancel and Refund Unknown Microsoft Apps London Charges

Maira Mehtab Sep 22, 2026 868 views

Question details

The user noticed an unexpected charge labeled 'Google Microsoft Apps London' on their payment statement and needs to identify the source, cancel the active subscription, and secure a refund.

Product: Microsoft Account Subscriptions
Device & OS: not provided
Scenario: Reviewing a bank or credit card statement and discovering an unauthorized or unrecognized Microsoft charge.
Observed behavior: An unfamiliar charge from 'Microsoft Apps London' appears on the billing statement, prompting the user to seek cancellation and a refund.

Before you start

Gather your payment statements, transaction IDs, and the login credentials for any Microsoft or Google accounts you or your family members might use before initiating the investigation.

Solution 1Recommended

Investigate the Charge and Cancel the Subscription

Log into your Microsoft account portal to locate the active subscription causing the charge and cancel it to prevent future billing.

Most unexpected Microsoft charges are tied to an auto-renewing subscription like Microsoft 365, Xbox Live, or a service purchased through the Microsoft Store. You must identify which account holds the subscription.

Sign in to Microsoft Services

Navigate to account.microsoft.com/services or office.com/myaccount using your web browser and sign in with the Microsoft account associated with the payment method.

Locate Active Subscriptions

Review the 'Services & subscriptions' section on your dashboard for any unfamiliar active subscriptions matching the charge amount.

Cancel the Subscription

Click 'Manage' next to the unrecognized subscription, then select 'Cancel subscription' or 'Turn off recurring billing' to stop future charges.

Check Family Accounts: Unrecognized charges are often linked to a family member's account or a secondary email address you own. Check all possible accounts if the subscription does not appear on your primary one.

Solution 2

Contact Microsoft Support for a Refund or Dispute the Charge

If you cannot find the subscription or suspect the charge is fraudulent, contact support directly to request your money back.

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Frequently Asked Questions

What does the 'Microsoft Apps London' charge mean?

This label typically indicates a purchase or recurring subscription made through the Microsoft Store or a Microsoft 365 subscription billed by Microsoft's European payment processing center.

Can I get a refund if I didn't authorize the Microsoft charge?

Yes, if the charge is unauthorized or fraudulent, you can generally secure a refund by contacting Microsoft billing support. If they cannot resolve it, you can file a dispute directly with your bank or credit card provider.

Why am I being charged if I don't even have a Microsoft account?

If you do not have an account, your card information may have been compromised and used by an unauthorized third party, or a family member might have linked your card to their own account. Contact your bank immediately to secure your card.

How long does a Microsoft refund take to process?

Once a refund is approved by Microsoft, it generally takes 3 to 5 business days for the funds to appear back on your original payment method, though this can vary depending on your bank's processing times.

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